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Update Community Platform Feedback Header Banner
The current header banner has text that washes out with the background. The text and background are so close in color that it almost makes it seem as if there's no text at all. If it weren't for the shadowing of the title text, it wouldn't be as visible as it is. The sub-text has no shadow making it nearly impossible to…
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making options in dropdown unavailable if selected already
How to make dropdown options become unavailable (in both forms and sheets) once they’ve already been selected. Example: If a patient books an appointment, that time slot is automatically removed or disabled so it can’t be chosen again.
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Grid View Search Feature - Highlight Cell
It would be great to have a search result highlighted in Grid View similar to other tools: Smartsheet search results are only outlined: Thanks!
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Grid View Search Results - Return Count
It would be great to get a count of search results (similar to Word/Google [above] etc) when searching in Grid View…frankly in any view. I know that we can get a count using filters but that takes much longer. Smartsheet:
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Fix Form Size in Dashboards and Mobile
Ever since the most recent updates to forms, they no longer fit in the Web Content widgets on dashboards, and they do not fit in some mobile applications. I use form links in Web Content widgets on dashboards very regularly, and am now having to go through and spend what will amount to hundreds of hours redesigning…
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Ability to Favorite a Collection
The Collections feature is amazing - we love it! It makes it so much easier for those who are not familiar with Smartsheet to get what they need and not be distracted by other sheets and workspaces they may have access to. However, it would be even better, if they had the ability to favorite it so they could find it…
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Submitted Ideas Status
I'd like to see a summarized / categorized list of the submitted ideas and any status provided by SmartSheet of innovations underway. A possible ranking of items to be worked, next up, etc. Reading through the forums, some are very old and it's challenging to know if the item is being worked or not.
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Show Sheet Owners whether the people they are sharing to are members, provisional members, or viewer
With the new changes to the licensing model for Smartsheet, there will be an impact from sheet admins/owners sharing their sheets to users who are not licensed. Unfortunately, the sheet owners have no way of knowing which of the collaborators are already licensed. I propose a feature where licensed users can see the…
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Rich Text Widget Scroll Bar Change
Hello, all! There seems to be a change in how a dashboard Rich Text widget is formatting. I first noticed this on April 22, 2025. Any rich text widget on all dashboards is adding extra space at the end of the text. When editing the widget, it appears that there is no extra added space--it looks normal. When you save it and…
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Bring Back the Outlook Add-In - Please upvote this!
Last year, Microsoft announced it would no longer support legacy Exchange tokens because they are a security risk. This technology was used in the Outlook Add-in. Several months ago, Smartsheet contacted admins and recommended "enabling legacy Exchange tokens" to keep the add-in. My organization can't do that because…
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Contact Support Cases List should include SS Tech-Generated Cases
I looked for cases that were started with a phone call and was told that these do not appear in the Contact Support Cases list. The email gave the Case #, but all the updates have to occur through email instead of being updated in the portal. Would it be a quick fix to include both the cases started in the portal and those…
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Manage System Admin Membership through the True Up screen
Every other member type is managed through the True Up screen in the user subscription model. System admins should be no different, and once the old licensing model is fully decommissioned across all Smartsheet contracts, there won't be a need for the manual toggle. I'm concerned if this isn't changed proactively, that…
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"Current User" Report filters applied to report widgets on Dashboards
Usually report filters carry over to reports in a widget on a dashboard. However, the Current User option in report filters does not carry over. This would be very helpful in building dashboards and reports so I only have to build and maintain 1 of each rather than build multiple of each for each manager/area I want it…
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Ability to lock a user into an assigned "user type" within the new user subscription model
As an organization with an enterprise account over 30,000+ employees system admins need to have the final say if a user should be considered a paid member OR a viewer (free). I understand that we can do this review during the true up period but with that many users its a maintenance nightmare when users who are NOT a…
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Enable AI Tools in Dashboards - Add AI generated charts/data to existing or new dashboards
Hello, with the new AI tools, it is nice to be able to have a chart or number displayed/downloaded but it would be even better if we could have this added to an existing or use when creating a new dashboard.
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Provide API Access to Upgrade or Downgrade Users under User Subscription Model (USM)
We recently switched over to using USM for license management. This broke our automated scripts that gave users a license. We have a number of non-member employees who we cannot automatically update via the API. I'm told there is no solution for this and we are left manually updating our free users to a licensed member.…
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Allow New Users Under the New User Subscription Model to be set to Viewer
Currently when adding a new user - they are hard-coded as a Member. I have a client who knows the user will be only a Viewer and not have access to edit any sheets. She has to wait until the next day to go in and update the user to Viewer. This is really inefficient, and frustrating. They are busy and don't want to have to…
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Comment Within a Comment
In larger discussions it is hard to have conversations on a topic that was mentioned within a comment. It would be really helpful (to me at least) if there was an ability to comment on a comment to keep the main thread clean.
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Rearrange items in collections
I need the ability to easily re-arrange items in Collections, preferably via drag-and-drop.
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Timeline Swimlanes shouldn't show if field isn't populated for items in view
customize swimlanes - "group by" feature should not show swimlane/s if that field is empty on all rows in a given filter, or at least give the option to show or hide.