Knowledge Management

Melissa Farley · 09/08/22

Has anyone created a knowledge library within SS? I wasn't able to locate a template or examples.

Paul Newcome · 09/08/22

How would you expect it to be used?

MCorbin · 09/09/22

I have. It's fairly simple - a reference document library and a place to put issues we've found and resolved as references, but it works for our team.

Melissa Farley · 09/09/22

@Paul Newcome It would be used to store and share information with colleagues as a reference for a source of truth.

Paul Newcome · 09/12/22

My brain must not have been running at full capacity when I asked that. Haha. It looks like @MCorbin has a pretty slick one set up.

Rachel Bo · 09/20/24

https://community.smartsheet.com/discussion/comment/343033#Comment_343033

Hi MCorbin,

I would love to know what template you used to create your knowledge base.

Thanks

Rachel

MCorbin · 09/23/24

@Rachel Bo - It's not a template (although now that I think about it… maybe I should clean it up and submit it to the template library - it would be helpful).

It's very simple - create the underlying sheet - date/who submitted (or who is responsible/SME, etc), Topic, Discussion (Whatever fields make sense for your topic) - here's an example of one of mine:

Then: Create a form for people to submit entries into the list…..

Then: Create a report to pull data from the list (advantage of the report is that you can sort it).

Then, put all of those on a dashboard (see screenshot above). I usually set it so that if you click on the report, it opens the underlying sheet.

Knowledge Management

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