Comment Conversations Inconsistent Contact Dropdowns
I've experienced this issue for some time, but it's becoming more of an issue with the number of comments we need to add to a particular sheet.
When adding Comments/Conversations, I am able to @ tag a user using their email, but also sometimes their name. While I can always use their email, I can often not search by their name (in the screenshots, 'Megan S' is the user. I'd like to always be able to use their name, since emails are often all over the place. We also see this occur in Dynamic View.
I've already checked:
- App vs online (behaves the same in either)
- The individuals are already in My Contacts.
- The individuals have already been shared the sheet.
- The individuals profile already has their name in it.
- It does not seem to matter if the person has a paid license or not.
Any ideas why this occurs?