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    Why can't I drag and drop an email from Outlook in M365 to Smartsheet Row in Sheet?

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    edited 01/24/24 in Add Ons and Integrations
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    I am trying to drag and drop an email from Outlook in Office 365 to row in my sheet. I can't get it to work. But, when I go to my desktop Outlook and drag and drop it, I have no problem. Does anyone know why this is and is there a work around?

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    Thanks! Rebecca

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    Best Answer

    • ✭✭✭✭✭✭
      Answer ✓

      Hi @Rebecca_Kolker,

      I'll take a stab - think it's a limitation when working from Outlook in Office 365 (or from any email website interface ). Dragging emails from these sites (e.g. gmail.com, outlook.office.com) is limited to the website you have opened. Whereas if you were to drag emails from an the app, Outlook desktop, you are creating a copy of the file (.msg) and hence able to attach it to Smartsheet directly.

      Cheers,

      Ric

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    Answers

    • ✭✭✭✭✭✭
      Answer ✓

      Hi @Rebecca_Kolker,

      I'll take a stab - think it's a limitation when working from Outlook in Office 365 (or from any email website interface ). Dragging emails from these sites (e.g. gmail.com, outlook.office.com) is limited to the website you have opened. Whereas if you were to drag emails from an the app, Outlook desktop, you are creating a copy of the file (.msg) and hence able to attach it to Smartsheet directly.

      Cheers,

      Ric

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    • ✭✭✭✭

      Thanks @Ric T I appreciate your response. It's so strange because it looks like it is going to work but then doesn't.

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    • ✭✭

      I think that I may have found a workaround - if you save the file from Outlook, using "save as", it becomes locally available and attachable by dragging. Just right-click on the email, "save as", it goes to your downloads folder where your can then easily drag it to the Smartsheet row.

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    • ✭✭✭✭

      Thanks Jeff!!! I will post this workaround :)

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