Some contacts are grayed out (greyed out) instead of showing initials
In "My Smartsheet Contacts" view, these contacts show their initials in a colorful circle. However in the Smartsheet itself, the circle is gray and a "no picture" icon. (see my photo attachments)
This is consistent in all of my Smartsheets for these individuals (old and new sheets). All other individuals in the same Smartsheets show their colorful initials.
My contacts include people in my company and external clients. This is only happening for people in my company. None of these people have an active Smartsheet account.
I have tried deleting and re-adding the people to My Smartsheet Contacts and to the Smartsheets. I have tried showing and hiding the profile picture (but I don't think this impacts things because they are not registered accounts).
Appreciate any help!
Thank you,
Debbie
Answers
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@DebbieB does this cause any issue ?
If my comment helps you, I appreciate a 💡
Kind regards
Event: Strategies for Successful Adaption
Nico | LinkedIn
CEO | Lighthouse Consultings
Lecturer in Business Information Systems | DHBW
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addvalue@lighthouseconsultings.com
https://www.eventbrite.de/e/driving-change-with-smartsheet-strategies-for-successful-adoption-tickets-1047813557557?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=ebdsshcopyurlWe offer Licenses - Training - Solution Engineering
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Although I'm not sure the exact mechanism, I see these grey circles when we have Smartsheet users that don't have a corresponding entry in our Single Sign-On. If you have a similar setup, then that may be why you're getting the grey circles.
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@NicoLHC - Thankfully, no, it does not cause any functionality issues. However, we use these as client-facing interfaces and so we want to improve the way it looks.
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@Brian_Richardson - Thank you for this insight. I can reach out to these people and see what their account situation is. Appreciate the prompt response!
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@DebbieB did you resolve the issue ?
If my comment helps you, I appreciate a 💡
Kind regards
Event: Strategies for Successful Adaption
Nico | LinkedIn
CEO | Lighthouse Consultings
Lecturer in Business Information Systems | DHBW
________________________________________________________________________________
addvalue@lighthouseconsultings.com
https://www.eventbrite.de/e/driving-change-with-smartsheet-strategies-for-successful-adoption-tickets-1047813557557?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=ebdsshcopyurlWe offer Licenses - Training - Solution Engineering
🔴Certified Smartsheet Partner _______________________________________________
💯 SCALEABLE Solutions Engineered by Lighthouse Consultings
We Don’t Just Implement Smartsheet; We Revolutionize How You Manage, Plan, And Execute.
-
Nico,
I was not able to resolve the issue, but the responses made me more comfortable with leaving it as is.
Thank you,
Debbie
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