User Subscription Model Change - Implications on your business?

Debbie Sawyer · 12/03/24

Oh Mark, I feel your pain. There are some great suggestions on this thread for workarounds to this licensing model.

Sadly, I do feel its down to who you have as an account manager. I have seen opposite ends of the scale with our clients. Some account managers (seemingly like yours) who are just not understanding that these changes without planning and budgeting are just not financially viable for some, and others who are bending over backwards and offering amazing transition packages to help clients overcome the obstacles and stay with Smartsheet.

I would really like to talk to you to find out how you use your Smartsheet and what implications there are to the new model for you, then I'll be able to recommend the best options for you. (please note, I do not work for Smartsheet directly and I have no powers of persuasion, but there are ways of softening the blow).

My email is in my profile (we aren't allowed to post email addresses in threads!) please reach out and we can see what can be offered.

Kind regards

Debbie

Jon Barto · 12/05/24

We are in the same boat. We have been using Smartsheet for over 8 years and have even spent thousands building out our platform. We are/ now were currently looking at moving out entire construction team over to Smartsheet. We have 9 licenses and about 25 other people that just enter dates on certain sheets don’t use any other features. We are being forced into having licenses for everyone.

This is crazy!! Does anyone have any suggestions on other products they maybe switching to? Be currently use Buildertrend and was going to move away from that to Smartsheet totally but now the cost increase opens the door to looking at other products that are more polished and have less things/features that are half done like Smartsheet.

I can’t believe Smartsheet would do this to their core users. So any suggestions for our construction company would be helpful. We are only a small to midsize company not a huge corporation. So it matters where our funds go.

Thanks

Andrée Starå · 12/06/24

https://community.smartsheet.com/discussion/comment/464640#Comment_464640

Hi, @Jon Barto @JessN @jmhoward @Jack24 @SS_Andy @Jake_ @Kyle Morgan @Kathryn Wells @Emily T. @Cheree Peterson @Mparker89 @Roland Horwood @Lindsay AR @RVgs @Mark at ACCFB

I hope you're well and safe!

Workarounds, such as Forms, Dynamic View, WorkApps, or Update Requests, might be utilized.

Would that work/help?

Feel free to reach out (contact info below), and I'd be happy to explore options such as the above or a special deal to allow you and your organization to continue using Smartsheet.

There is a lot of cool stuff coming, and some are, IMHO, complete game-changers. 😉

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Jon Barto · 12/06/24

@Andrée Starå Unfortunately dynamic view will not work in this case because stupid Smartsheet has no way to group reports in dynamic view.

This would be easier if there was a say a creator license or seat versus just an editor.. The people we have editing are just entering data in a sheet already created in Smartsheet advance. So we are going to have to add like 25 licenses at approx $1100 a pop. Which is a decent cost for a company our size. But what this does is open up the door for looking at alternatives to Smartsheet for us. If we are paying over $30-40k a year then there are other programs that may suite our needs better for that cost.

I wish Smartsheet had a more balance look at this and had different price points. We would not mind paying a little more for and editor seat but to force everyone in our company to have to go full license and not use any of the features except editing is kinda hard to justify.

Also our sales rep was also very aggressive and unprofessional as others have stated on this thread. It must be something Smartsheet is forcing across the board with all reps. Huge culture shift in Smartsheet looking like all they care about is $$ over everything. So sad.

Andrée Starå · 12/06/24

https://community.smartsheet.com/discussion/comment/464650#Comment_464650

Ok.

I'm sorry to hear that your rep hasn't been professional.

I'd be happy to help in any way I can to ensure you stay on the bright side. 😉

With over 8 years as a Smartsheet partner, I can work my magic on your behalf and see what I can do.

Feel free to reach out if you'd like me to help to see what I can do!

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Awesome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

Debbie Sawyer · 12/06/24

@Jon Barto

Hi Jon, have you taken a look at our Smarter Dashboard tool at all? It isn't free sadly, but its costs are minimal compared to the raise in licensing that you are being asked to find.

It would allow your users to continue to edit dates without having to pay for editor licenses for them.

https://community.smartsheet.com/discussion/123762/smarter-dashboards-2-0