I also reported this issue on 12/4 on the phone with an agent, then again on 12/9, and they reported still working to resolve the issue. Customer service, as expected, was a call center and did not seem to be overly familiar with Smartsheet unfortunately. With dashboards being a primary use for the platform, it's shocking this has not been resolved yet. I'm waiting to send out new project dashboards for recently kicked off projects, and have been forced to stall as it's not a good look to stakeholders to receive a dashboard with 4 out of 10 widgets possibly blank. Our company is relatively new to Smartsheets as well (I'm a long-time user), so this certainly isn't helping us from a change management perspective.