External Update Requests

Manuel Lemus · 01/16/25

Hi,

We are using Smartsheet for asset collection to our external customers but as of late we have been getting alot of "access" requests to our sheets from our customers. How do we remove the ability for the customer to request access to our sheet but still send the request for them to update/provide a file for us?

Georgie · 01/17/25

Hi @Manuel Lemus,

Jumping in here to confirm this isn’t currently possible, but there’s an existing idea post here:

Option to Not Include Sheet Link on Notifications

Please add your vote to this idea if it matches your request. You’ll then receive updates when the status of the idea changes!

Thanks,

Georgie

Purnima Gore_PGPS · 01/17/25

Hi

I had a quick look just now and I couldn't find an option to remove the link to the sheet.

this might sound harsh but you could run a rule in the inbox where the requests are coming in and delete them.

I tried to use forms and wasn't able to find a way to remove any other links. Unfortunately that is the way for Smartsheet to encourage sales of their product and this then encourages the click through and potential orders. Perhaps those that are on paid plans should have the ability to remove those links?

Purnima

Georgie · 01/17/25

Hi @Manuel Lemus,

Jumping in here to confirm this isn’t currently possible, but there’s an existing idea post here:

Option to Not Include Sheet Link on Notifications

Please add your vote to this idea if it matches your request. You’ll then receive updates when the status of the idea changes!

Thanks,

Georgie

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