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Why can't I grant access to a dashboard when I am an admin on the workspace?
Hi. We are getting user requests for a dashboard sent but when I try to grant access, I get an error message that says you are not authorized to perform this action. I am an admin for the workspace. I did not create the dashboard. The same thing happens with sheets I didn't create, but were created by someone on my team.…
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WorkApps - Shared with Several users, only one getting an error, all signing on through Microsoft
I have developed a WorkApp where I am sharing a form and sheet to multiple users. They all seem to have been added successfully but when they go to access the form, all but one can get to it. The form is shared in the same way and they have been added to the same role as everyone else. They are accessing via their…
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Group Management-Adding new member issue
Is there anyone else also experiencing same issue as mine? I added new members to an existing group management so it is easier for them to access the available items we have on the workspaces designated for the organization. However, the next day, they would be kick out to the said group and I have to add them again or…
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Dynamic view, request editable option in table or Sheet view permission by rows
Hi, I'm looking for a way to restrict the view of a sheet so that each user only sees the rows where they are assigned. I know this can be done using Dynamic View, but I want users to be able to update multiple rows directly in the sheet, without having to open each row individually in a form. I also understand that I can…
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Set global default sharing to something other than "Editor - Can Share" (Workspaces,Sheets,Reports)
For workspaces, sheets, and reports, the default sharing setting is "Editor - Can Share". It would be ideal to be able to configure a global configuration in Admin Center where the default sharing permission was something other than this setting, such as "Viewer" or "Editor - Cannot Share". By having the "Editor - Can…
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Communicating with non-smartsheet users via smartsheet
Hi there We are setting things up in smartsheet to help automate our position/job classification request process. Requestors can fill out a smartsheet form and once it is submitted it starts the request review process. One the form, the requestors include their email address. We have the automation-workflows set up so that…
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API - Limit User Access to one report
I'm new to using Smartsheet and currently have access to one report. I’d like to access this report via the API, and I’m reaching out to check if it’s possible to get the necessary API access. However, I’ve heard from someone that API access can’t be restricted to a single report. I’ve looked through the Smartsheet…
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Can I get help getting my colleagues logged in?
We are new to SSgov and my colleagues get error messages when trying to log in. Specifically, they see the below attached images. I removed them as user and readded with no luck. What are some troubleshooting steps to help get them on the system?
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Using Smartsheet as Ticketing System - Removing Dynamic View
Hi all, We currently use a Smartsheet as a ticketing system for our internal IT team. The Requestor fills out a web form or through Dynamic View form and submits a ticket. We do not give any access to employees to the "Ticket Sheet" aside from our IT team. Currently, if our team enters a comment as a question to the…
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External Update Requests
Hi, We are using Smartsheet for asset collection to our external customers but as of late we have been getting alot of "access" requests to our sheets from our customers. How do we remove the ability for the customer to request access to our sheet but still send the request for them to update/provide a file for us?
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New Feature: A redesigned access requests experience is now available for Smartsheet users
Hi Community, We’re excited to announce that Smartsheet’s improved asset access request experience is now live! This update helps collaborators and admins alike save time and reduce frustration by making it easier to request and allocate access to assets For Collaborators: Submit access requests with context—saving time…
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Sharing Access - Continuous Notifications
Hi there, I made the unfortunate mistake of not toggling off the notify button when granting access to my department. Everyone was alerted of that initial sharing. However, folks are not getting a second notification saying, "2nd Reminder: Kevin Harris invited you to view the Total Approved Booking Forms by Reviewer…
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Enable Notion as an embedded page into WorkApp
Currently, WorkApp is only limited to a few sites for embedding. It would be a huge help if Notion was part of the list. Thanks!
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Update the programming of the access request notifications so it records user who granted the access
Hello! My idea is to update the programming of the access request notifications so that it records the user who actually granted the access rather than always defaulting to the Owner. Back in March-ish of 2024, smartsheet made an update to where access request notifications are sent to all admin of a sheet, workspace,…
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Archive sheets and remove access to URL for users not directly shared to the sheet
I have a few sheets that have been created that I need to archive to only be accessible by a few people who are shared directly to the sheet (sheets are used for reference purposes but don't contain current info which now lives elsewhere). These sheets were previously shared to a larger audience, and a lot of them have…
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Bulk Copy of Access/Permissions
Any time I need to create a new sheet, I find myself entering the shared recipients line by line while referencing another sheet with similar permissions. It would be nice to just have a "copy all permission to another sheet" where we can do a bulk upload of all shared access and validate the list before sharing the new…
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Dashboards have same name. How do I tell what dashboard I am have been asked to grant access?
I have sets of dashboards for each location and 40 locations. Usually I can tell by who is asking for access, but today it was a personal email. I want to let the location know, but I have 40 versions If I look at the link for "Share dashboard" I wondered if the sheet name might be there or a way to figure out the link…
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Access log showing when an access request is received
I have a user claiming they requested access to a sheet, but don't see a request in my email from him. I've checked the activity log but it doesn't show when access requests are granted. Is there a way for me to check this info?
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User unable to access sheets
Hello! I am attempting to give viewer-only access to an executive at my company. I have given him viewer access to both the workspace and the sheet he needs to view. His name and email address show in the list of contributors. However, when he attempts to access the sheet it says "You don't have access to this workspace.…
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Access to Form but NOT Sheet Data
Hi, Quick question, is there a way to provide an internal user access to submit a form but not be able to view/access the Sheet and it's data? We're creating a Write-Off process in Smartsheet and even though we are allowing anyone to submit a request, we only want a certain audience to view the sheet contents. Thanks!