Welcome!

Cancellation not acknowledged

Hi,

I raised a ticket and asked for my account to be cancelled. However, I was still charged this month and I have not used the service Please can I get a refund?

Find more posts tagged with

Comments

Genevieve P.

Hi @Lucygggg

I checked in with our Finance department and they confirmed that the account with this email address in the .COM commercial version of Smartsheet has been successfully cancelled and no payment was taken.

Is it possible that your same email address has an account in a different version of Smartsheet? For example the .EU or .GOV versions?

If so, you can sign in to that account and cancel it from the Plan & Billing Info window.

On the left Navigation Bar, select Account > Plan & Billing Info.
In the Plan & Billing Info tab, select Cancel Account.
In the dialog that appears, choose Cancel my plan.

Here's more information: https://help.smartsheet.com/articles/506604-canceling-your-account#toc-cancel-your-account

Cheers,
Genevieve

Lucygggg

Hi Genevieve,

I definitely only have one account and have signed up to one free trial. I have cancelled the account again. Please can I be refunded for the month I was charged?

it was charged in dollars so not sure if it’s the US version?

thanks,

Lucy

Genevieve P.

Hi @Lucygggg

Free Trials will not automatically charge you for anything - at the end of the trail the account turns to a free/cancelled account unless specifically upgraded. 🙂

Here's the login for the EU version to check and see if you may have a second account: https://app.smartsheet.eu/

I am unable to help address refund requests, however you can contact the finance department here: https://help.smartsheet.com/contact/downgrade

Cheers,
Genevieve

Lucygggg

Hi Genevieve,

I believe I did accidentally use the EU version and create an account when I meant to have a free membership. Please can I get a refund seeing as I never used the account after the first month?

Sorry for my late reply on this, I have been away on vacation so just trying to sort it now.

Thank you,

Lucy

Genevieve P.

Hi @Lucygggg

I am unable to address refund requests; I would recommend either following-up on your original ticket explaining that the account is an EU account, not .com, or contacting the finance department here: https://help.smartsheet.com/contact/downgrade

Cheers,
Genevieve

Sign in to join the conversation!

Quick Links

Trending discussions

Writing Formulas in Smartsheet - Self Paced - Optional Activity
Hello, I'm working through the writing formulas optional activity and in the 'Nested IF function - Progress Column' task it directs you to put in the following formula '=IF([% Complete]@row = 0, “Empty”)'. However, when I put this formula into the spreadsheet, '04a_Marketing Request Tracker - Formulas', I get an…
"has any of" criterea is only pulling the first item in the cell
I have an automation that has a condition where I am looking at the column "LEA Interco Supporting Site(s)" and trying to find columns that have the value "Fort Loramie" in them. This works well when "Fort Loramie" is the first item listed in the cell, but it doesn't work when "Fort Loramie" is the second or third value in…
Capturing Cost Savings by the month
Have any of you created a Smartsheet that would show the savings for a project by the month? In other words, if I saved $1200 annually and the project ended in say March, then the savings would go $120 per month, Mar 2025-Feb 2026. I have done it on Excel sheets manually, but I think there should be a way to do it with…