Changing single asset access on new membership model

Question

Hi there -

We recently transferred over to the new membership model. In the past, I could change a user's access on a single item in a workspace without changing the workspace permissions. For example, a user could be an Editor on a report but overall have Viewer access to the workspace. However, now I am finding that I cannot change the access level on single items; there isn't drop-down option to change the access next to the user's name.

I read in another post that you have to add the person separately with the higher access. I did this as well, but the report only seemed to recognize the user's Viewer permissions, and the user could not add data to the report.

Any idea of what might be happening? I upgraded the user's account in general from a Viewer to a Member account and had the user sign out and sign back in.

Thank you!

Jackie

amarkumar · Accepted Answer

Hi, @jmhoward  With the new Smartsheet membership model, workspace permissions now override individual item permissions. If a user has Viewer access at the workspace level, you can’t give them higher (e.g., Editor) access to just one item within that workspace—item-level upgrades won’t take effect. To give higher access, you need to update the user’s permissions at the workspace level. This is a change from the old model.