Why are emails being sent to upgrade users to a licensed user?

Angie Hatfield · 04/04/19

Is this something I need to change on my end or is this a new feature of SS?

I need to shut it off. It's causing extra work for me verifying if the user is set up and then whether they should have a license or not.

This seems to occur after they have activated their account and no, should not have a license.

Also, the email is sent to all licensed users, which causes everyone else to be confused. They think they need to do something.

Please help me shut this off as soon as possible!

Thank you

Andrée Starå · 04/04/19

Hi Angie,

If you haven’t already, I would recommend that you also reach out to the Smartsheet Support Team. Smartsheet Support Team

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Angie Hatfield · 04/04/19

Thanks Andree. I will reach out to them. I am curious if anyone else has this happen?

Andrée Starå · 04/04/19

Happy to help!

I'll let you know if I hear anything from my clients!

Best,

Andrée

Angie Hatfield · 04/04/19

Resolved!

I had to turn off all of the Sys Admin permission for licensed users. They will no longer receive the email. Pretty sure newly licensed users are clicking the upgrade button in error.

Thanks very much Stefano from SS for calling me direct to assist. I greatly appreciate the very fast response.

Andrée Starå · 04/04/19

Excellent!

Thanks for sharing!

Best,

Andrée

Why are emails being sent to upgrade users to a licensed user?

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