-
What's our basis on this?
Based on Smartsheet's documentation and the logic of the User Subscription Model (USM), here is the distinction and how these two features work together: The "Two-Strikes" Cycle (The Old Default): This was the original, more aggressive USM behavior. The system tracked user activity and, after a couple of provisional…
-
Report Grouping: custom sort order of groups
Current limitation: When grouping by a column in the report, I’m forced to choose either Ascending or Descending order. This prevents me from grouping without altering the original sort order based on another column. Request: Please allow grouping by a column without forcing a sort order on it. (Also would be great to…
-
Merged: Smartsheet Application Zoom Function
This discussion has been merged.
-
My dashboard users are unable to view some of the charts, however I am able to view them correctly.
My users of the dashboard are getting the below error for some of the charts, however I am able to see them correctly. Please advise what is the solve for this error.
-
Why i am getting one combined email when adding multiple entries in a form
Hi Friends Hope you are doing good and staying safe! I am using Automation>Trigger>Alert someone feature to get email notification when user submits the form. I want to get individual email for each entry, however if user submits the form multiple times with different data, i am getting one combined email instead of…
-
Please remove the AI thing you have for support
I have worked with multiple support AIs, and yours has to be the most useless and annoying agent I have encountered. Doesn't do anything right. How do I even get in contact with support? First off, no agent is ever available for chat. And when cases get created, no agent ever picks them up. How am I supposed to get…
-
Gantt Chart Display and Behavior - Open to today's date mysteriously gets unchecked.
After I have checked Open to today's date for my project setting, it gets unchecked in a couple of minutes. Is anyone else experiencing this? https://help.smartsheet.com/articles/765755-modifying-project-settings#toc-customize-the-gantt-chart-display-and-behavior
-
Smartsheet Contact Support is Broken in macOS
The chat window for Support does not work in the Browser in macOS . After you type your first statement and hit send it shows up with a blank window. I tried this in macOS Safari and macOS Chrome.
-
Transferring files from Terminated "Provisional Members"
How do you transfer Smartsheet files belonging to Terminated "Provisional Members"? There are not the same options as for PAID Member users.
-
I need to talk to smartsheet about my business account
Business account up for renewal. I need to speak with smartsheet customer service about seat types and true-ups and I'm getting nowhere with articles. Sales rep is out and we are on deadline.