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Freeze Column issue
Good afternoon, We have a Freeze set to maintain the view of a certain columns that are referred to throughout the day. However, the freeze doesn't actually work as expected, as almost every time I go into our sheet the pane has been moved either direction which defeats the purpose of keeping certain columns visible at all…
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Canada in Form Phone Validation
Greetings, Field Settings - Validation - Phone. If you select Canada and save it. The form will display the United States. I went back into settings to double-check the settings were still set to Canada, while the manage form view displayed the United States. Ultimately, my goal is to automate a dropdown with logic that…
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Smartsheet Referral Program
Hi, Wanted to check if smartsheet has any referral program (where existing user introduces new users) ? If yes, how does the same work ? Have tried checking the app but unfortunately couldnt find any such information pertaining to referrals there. However there is a Smartsheet Referral Agreement available on web thus not…
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Did stacked charts change?
Good afternoon, someone from my team has pointed out that they can no longer see both values on a chart just the cost is shown and the formatting is different. Did Smartsheet change the way the stacked charts are shown? This first screenshot is from September 2024 where it shows both the quantity and cost at the ends of…
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Smart Sheet Use for Project Management - Meeting Agenda (w/ Form) to Action Item Tracking (Per Proj)
Hello everybody, First time poster. I've searched the forum to find a solution, but I wasn't successful, so decided to create my own post. I'm new to smart sheet, so would appreciate help in getting a solution for my workflow. Just as some additional information - we currently have numerous live projects at any one time,…
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Why is my workflow not updating my Smartsheet columns after initial run?
I have set up a workflow from an excel file to my smartsheet. I have it set that whenever a new sheet is added it should update my data, but that is not happening. Ex. One of the columns is for prices. If the new source attachment has new prices and i add to the workflow, the price does not change in the Target sheet when…
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Support Portal ticket experience!
Hello everyone, I'm new here and have a quick question. For those who haven't purchased a support package, how long does it typically take to get a response to a ticket? I submitted mine a week ago, and it still appears to be unassigned and marked as new. I would appreciate hearing about your experiences. Thanks!
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Resource Management
Hello, I am trying to use the Resource Management function but I am unable to connect to the URL: https://rm.smartsheet.eu/ I get the following message: "You aren't associated with any organizations. Your Smartsheet credentials aren't associated with any Resource Management organizations. Ask your Admin to invite you to…
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Reference Auto ID column and other fields in automated Comment emails
Context: When entering comments, the automated email that gets sent when @someone is used references the row number of the comment. Row numbers change as items are added and removed, which can lead to confusion when only referencing the row number. Using the Auto-Generate Row ID functionality provides a static identifier…
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Copy Row automation brings original sheet 'Created date' instead of showing date it was moved
Please help, I have a helper sheet that I am using to capture time stamps of when a row goes to different statuses (ex: capture time stamp when request status changes from: In Review, Pending Response, and Completed). To do that I set up a copy row automation that triggers when those statuses change. Then it copies the row…
