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How do I find my certificate ID?
I'm trying to get my certificate verified by my employer which requires me to enter my certification ID into workday. I recall seeing this ID on the screen when I completed the exam but I don't have access to that information anymore. Also, is there a reason you guys stopped sending out the email that allows you to go back…
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Names in column brought over to Column titled after name?
Hello! Sorry for the confusing title. I have a sheet that users will manually input %'s into. The sheet has 3 columns, Task #, Names, and %. I basically want to send over the %'s into another sheet that tracks everybody's % based on the Task # and who's name is in the "Names" Column. Sheet 1 Sheet 2 So I want to create a…
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How are support response times since Smartsheet went private?
I opened a support ticket on March 4 that has yet to be assigned and responded to. Are others having this experience? I'm wondering if change in ownership is affecting support. Thanks.
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Modify scale on an axis of a graph
Good Day t´s possisble modify scale in an axis of a graph exist? for example, I have a graph, in the vertical axis the scale it´s 0.5 to 0.5, but i want that scale will be 1 to 1, it´s possible? regards
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Can I create a form that can automatically update a worksheet.
Hi there! I’m sorry, but I’m very new to this platform and still trying to understand how it works. My employer has assigned me a task to improve the use and functionality of our worksheets. He suggested that I explore the possibility of creating a generic form that can automatically populate client worksheets. The…
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How do I get a response and update from smartsheet support?!!
Does anyone know how to get them to respond? we are paying for a licence, but you have any issues there is an initial response and any further update requests you make are ignored. This is not a new issue, as it has been like this for all the years we have been using it ……. Great when it works, but no support when you need…
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NETDAYS returning #INVALID DATA TYPE
Hi - I'm trying to calculate the number of days between two dates in a sheet. I have both of my columns that contain the start and end dates set up as DATE column type. They both contain dates. I use the formula "=NETDAYS([Hotel Check-In Date]@row, [Hotel Check-Out Date]@row)". I have tried making the results column a…
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How do I export a list of Group members/names?
Hello, we have a lot of Groups with many members. I need to do an audit of each Group's members to make sure people are in the right Group (we've had some turnover/people changing teams). I am looking for a way to export to Excel each Group's member list so I can easily do that audit. I don't see an obvious option for…
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Customer Service
Has anyone experienced that Smartsheet Account Reps are not responding? I have been waiting for an answer for weeks, despite multiple follow-ups. We wanted to purchase Smartsheet licenses for our team, but our Account Rep is not responding to my emails. I would think that Smartsheet would want to sell their licenses…
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How long should it take for Smartsheet support to respond?
I've had a case open for like three weeks now with nothing but the initial autoresponder response saying Smartsheet would get back to me as soon as possible. I've replied a couple times to try and get a response with no luck. After two weeks, I also tried contacting Sales and one of the random Smartsheet marketing email…