Resource Management

Samir Benchabane

Hello,

I am trying to use the Resource Management function but I am unable to connect to the URL: https://rm.smartsheet.eu/

I get the following message: "You aren't associated with any organizations. Your Smartsheet credentials aren't associated with any Resource Management organizations. Ask your Admin to invite you to their organization under the People tab in Account Settings. Learn more."

I also cannot access the governance control in the Smartsheet Admin Center. I get the message "An issue has occurred!".

Thank you for your

Tony Platts

I also had this issue. We were locked out of Resource Management for several hours. I raised a ticket and the issue was resolved later that evening.

When I logged back in, I noticed the login experience had changed. Previously logging into Smartsheet and then accessing Resource Management required that I select the account from a list of one option. After the outage, I noticed that, if I was logged in to Smartsheet already, I was immediately logged into Resource Management.

I'm guessing this was caused by a change to the functionality. Welcome, but needed an announcement that we were going to be offline for a day.

Samir Benchabane

Hello Tony,

Thank you for your response. I have never had to choose an account to access Resource Management.

I have opened a support ticket, so we'll see what the response is :-)

I have a screenshot of the Resource Management screen, but I cannot modify any settings, such as using hours instead of days.