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Unlicensed/Free users - Pro vs. Plan
Based on everything that I have read online via forums and smartsheet's informational material, unlicensed/free users in pro vs. business plans have different abilities. If a sheet created under a pro plan has free users, they CANNOT edit sheets that they are shared to (add rows, check boxes, etc.). If a sheet created…
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Collaborators unable to collaborate
We have the Pro version of smartsheet with 2 licensed users. We have 10 collaborators where some can edit their sheet while others cannot. We upgraded after creating the sheets that are currently being used. When checking the shared access, the user is listed as a collaborated with edit access but they are unable to edit.…
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Dynamic View User Troubleshooting
Hi there Smartsheet Community, One of the Smartsheet users in my org recently changed her email address because she got married. Since this change was made, she has not been able to access the Dynamic Views she ought to be able to see. I have updated her email address in every conceivable place where it can be found -- all…
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Open a Hyperlink In Excel App
I have a sheet with a SharePoint link to an Excel file in a cell. When I click on that link, it opens by default in the Excel online app. Is there a way to change the default so that it opens in Excel's desktop version?
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contacts
I have entered my smartsheet contacts manually including their email and name. Afterwards when using my contacts to send out update requests, only the email for the person is displayed for about 1/2 my list, the other 1/2 has both email and name. This display changes at times. I have edited their contacts and added the…
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Send alert to task's assignee when predecessor task's status changes to complete
Hi all. New, enthusiastic user here hoping for some guidance. In setting up a repeating process, I have dependencies/predecessors clearly identified. Wonderful! Now, how does one set an alert/notification to auto-send to a task's assignee when the task's predecessor's status changes to "Complete"?
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User Access Review and Approval
Hello, I am trying to create a workflow for role owners to review and approve their user access. Role Owners have multiple users- so I don't want to have an email go out for each user. Has anyone created a report like this?
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Back up not complete
I requested a back up of my smart sheet on the 24th. It is still pending. Who do I contact to get that back up. Smart sheets won't let me attempt another back up with that one still pending.
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Deleting a user and automation
When I delete a person from the system (end of contract), is the person that also deleted from all the automation rules? - I get a large number of messages that a "workflow has become invalid". Thanks for any advice.
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Is possible change the ADM e-mail?
I have a problem and I would like to change the ADM/Owner e-mail. Is that possible? If yes how can I do it? Best regards
