Permissions not allowing users to attach

Kfitzek

Hello all,

I'm having an issue with a smartsheet not allowing people outside of my company to attach things to line items. Everyone in the smartsheet has Editor - Can Share permissions. The folks outside of the company do not have smartsheet licenses, could that be the issue?

They get this error

Andrée Starå

Hi @Kfitzek

I hope you're well and safe!

Which Smartsheet Plan do you have?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Kfitzek

Hello @Andrée Starå ,

I am thank you. Hope the same for you! I have a enterprise account.

Andrée Starå

@Kfitzek

Glad to hear it, and I am as well!

Happy to help!

Strange! It should work!

I'd be happy to take a quick look.

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

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Kfitzek

@Andrée Starå I thought so as well. Everything I read made it seem like there should be no issue. I'm tempted to recreate the sheet under a different user and see if I get some results that way. At least some trial and erroring. I'll send over some supporting stuff shortly. Thank you again!

Andrée Starå

@Kfitzek

Excellent!

You're more than welcome!

Let me know how it goes, or feel free to share it.

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