Access for invited Team Members
When connected to my company's network, only particular team members can access Smartsheet. For those that cannot access it, neither the email invitation or direct login works. From the email invitation an error comes up that reads "This site can't be reached. The connection was reset". When attempting to access from the website, the users can select the login button but are then met with the same error. If the users connect through personal connections rather than the company network, there is no issue. Our IT department believes it is not an issue with our network because there are some team members who can gain access without a problem.