-
Name and Email Change - Admin Center
One of our employees recently got married and changed her name. She now has a new email address. What is the best way to update this in the Admin Center? If I add the new email as an alternate email, can I make that one the primary? Will this impact any assets that are owned by her?
-
How to share WorkApps with view only colleagues on an enterprise plan?
Hello! We have an enterprise plan for our company and with 2 licenses on it. I have created a workapp to share some sheets and share a dashboard in one place. Yet I am not sure why I got this message from them when they tried to access it. Could you please help as from my understanding this should be free on the plan we…
-
New seat management downgrade updates
August, 26, 2025 Retain group access: Downgraded Members will remain in their assigned groups to ensure continuity. Maintain consistent permissions: Downgraded Members will retain access to their assets with permissions aligned with their Seat Type. If they become Members in the future, their original asset permissions…
-
Manage seat types more effectively at scale!
To provide you with greater control over your Smartsheet subscription, we have implemented the following updates: Modified Provisional Member counts: Now, Provisional Members are considered anyone who’s commented, edited, or created in the last 90 days versus just being shared to assets with Commenter or Editor access.…
-
The new seat type report is available for System Admins!
August, 25, 2025 To eliminate customer confusion between the separate User List and Seat Type reports, we have launched a new, consolidated report to serve as a single source of truth for seat management. This unified view combines all important permission and usage information, adding key billing dates to make it easier…
-
"Something went wrong" when accessing Admin Center
I signed up for a Business Plan today and I am not able to use the Admin Center. I was trying to add members, but it's not allowing me to do anything and I get the "Something went wrong" error box when I enter the Admin Center tab.
-
We've added bulk seat upgrades to the 'Seat types and true-up' screen
July, 15, 2025 We've added the ability to upgrade seats to Member on the 'Seat types and true-up' screen for more scalable and systematic management. Learn More Environment Availability: Commercial US, Commercial EU, Commercial AU Plan Availability: Pro, Business, Enterprise Subscription Model Availability: User…
-
How are users added to the User Management page of the Admin Center vs the user reports?
I have opened MULTIPLE Smartsheet support tickets (which have since been closed) and discussions with our account reps without success so I am hoping someone in the community can help me. Since November 2024, I have been trying understand the logic around how a user is added and removed on 3 user reports User Roles and…
-
Easier way to identify and transfer Premium App Assets from one user to another for System Admin
Currently there is no easy way to identify what premium app assets was created by the user who is leaving the company. (or left the company) System admin is not able to view assets created by the user for DataMesh Pivot Workapp System admin can view asset created by user but unable to transfer ownership: Data Shuttle Some…
-
Easy way to locate Premium App assets created by Deactivated User
I just had this case where the Calendar App Owner left the company a few months ago, and I had to transfer ownership. Before I could transfer the app's ownership, I had to locate the source sheet and share it with our System Admin account. As both a Plan Asset Admin and a System Admin, we must have a notification or an…