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Authorization for Connected Users
There currently is not a way for System Admins to be notified of, and, approve or disapprove of a connected user in the Admin Center. Anyone that has an email on an approved domain has the ability to create a free account, whether they were authorized to or not, and becomes counted as a connected user for 365 days after…
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Unable to Load Smartsheet Admin Portal
For about the past week, I cannot load the admin portal (https://admin.smartsheet.com). It says "Due to network connectivity or feature updates, Smartsheet is experiencing flow loading times." I've tried browser refresh and browser empty cache with hard reset. Same result. We are a new customer on a Business plan. When I…
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Remove User API enhancements now generally available!
April 30th, 2025 SysAdmins using the Remove User API can now leverage enhanced API functionality to align with the updated Smartsheet governance framework. These updates ensure that removal of users adheres to plan-level security controls, reducing administrative complexity and improving compliance. Removing users from the…
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Help Article updates - April 2025
Hello Community, We’ve published the following new content: Introduction to table view Large-scale sheets in table view Create, share, and apply custom themes to dashboards Admin Center: Understand your security score To view the entire catalog of help articles, visit the Help and Learning Center. Were the articles…
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Deactivate and Reactivate API enhancements now generally available!
April 1st, 2025 SysAdmins using the Deactivate and Reactivate API can now leverage enhanced API functionality to align with the updated Smartsheet governance framework. These updates ensure that deactivation and reactivation of users adhere to plan-level security controls, reducing administrative complexity and improving…
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User Report with Group Membership
We are managing our licensed members by using groups. How do I create a report of all the users with their group memberships?
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Remove Workspace report from EC-MFA Settings in Admin Center, now generally available!
March 11th, 2025 To streamline customer experience within Admin Center, the Workspace Report has been removed from the external collaborator multi-factor authentication window. This report was accessed only a handful of times since its release, and faced certain performance issues; we are removing it in line with our goal…
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Assets and Workspaces Use - Dashboard reporting
Anyone familiar with the Admin center has the chart that displays the total asset count per account (workspaces, sheets, reports, dashboards) pictured below. I'd like to generate a month over month view of these metrics on our company dashboard to show the growth/use of Smartsheet for our leadership team. We are newer to…
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Smartsheets new User Subscription Model True Up Page is horrible
If you are going through the true up you are going to want to read this experience. Lets face it, no one is really happy about the new Smartsheet licensing model. It's costing all of us more money and that sucks. It took some time but I eventually got past it, we went through and figured out who would need a license when…
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Can a SysAdmin transfer ownership of a WorkApp
I have a user that left the company and was offboarded, their content was transferred to the appropriate person but their WorkApps have been lost. Should they have been transferred to the chosen user when their account was offboarded?