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Provisional Member Sheet Access Report
Hi there, our company is still new into the new Subscription Model and we've been a bit confused on the best ways to understand the Provisional Member role. We have a fairly large user count and are now seeing quite a few come into this initially and now are trying to best manage requirements for upgrading vs downgrading.…
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Seat Request Setting
Good morning, this might be a stupid question but I'm at the point where I need to ask for guidance. I am the new Smartsheet Admin for my company and am getting my arms around all the admin tasks and settings. I saw the article about the new "Seat Request Setting" and I have it as the default, manage new Member seat…
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Authorization for Connected Users
There currently is not a way for System Admins to be notified of, and, approve or disapprove of a connected user in the Admin Center. Anyone that has an email on an approved domain has the ability to create a free account, whether they were authorized to or not, and becomes counted as a connected user for 365 days after…
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Session timeout controls for system admins - now generally available!
October 30, 2025 System Administrators in Business and Enterprise plans can now configure how long users stay signed in before being logged out for inactivity — anywhere from 15 minutes to 30 hours. This update makes it easy to align Smartsheet session policies with your organization’s security and compliance standards,…
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Add Last Paid Activity Date to the Seat types and true-up page
It would be extremely helpful to see the "Last Paid Activity" date directly on the "Seat types and true-up" page rather than having to refer to the Seat Type report. The page currently shows "Last activity (view, comment, edit, or create)", but since the paid subscription requirement is based on direct actions only, not…
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Admin Center - Advance Capabilities
Add metrics for all applicable Plan premium features. Currently, only lists Data Shuttle and Dynamic View. Missing features: Pivot Calendar Data Mesh Data Table Bridge API's Connectors (Salesforce and Jira) Control Center
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Automating Seat Management now generally available!
September 3, 2025 System Admins can now automate Provisional Member approvals through IT service management (ITSM) systems like ServiceNow, Atlassian, or Freshservice. The newly available integrations streamline seat management and reduce administrative workload for System Admins at organizations with large numbers of…
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Merged: Bulk remove deactivated users from admin portal
This discussion has been merged.
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Publish Option Missing on Grid Sheet Despite Being System Admin with Publishing Enabled
I’m running into a publishing issue that I can’t resolve, and I’m hoping someone in the community has seen this before. I am trying to publish a standard grid sheet, but the “Publish” option and the globe icon do not appear anywhere when I open the sheet. Here’s what I’ve confirmed so far: • I am the System Admin • I am…