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New licensed members cannot accept invites & resend invitation email is unavailable
Hi Community, When assigning Member Licenses to new users, the recipients are unable to accept the invitation, and the option for me to resend the invite email is unavailable. This issue occurs with two different new members we’ve tried to onboard. Has anyone run into this problem? Kindly advise possible fixes, thanks very…
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WorkApps admin improvements
It'd be great to have the ability to: A) share ownership / admin rights of a WorkApp. I was on paternity leave recently, and had to re-assign ownership of ~100 separate WorkApps to a co-worker, so that they could adminster user permissions such as new access requests, in my absence. B) enable user group sharing within…
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Set global default sharing to something other than "Editor - Can Share" (Workspaces,Sheets,Reports)
For workspaces, sheets, and reports, the default sharing setting is "Editor - Can Share". It would be ideal to be able to configure a global configuration in Admin Center where the default sharing permission was something other than this setting, such as "Viewer" or "Editor - Cannot Share". By having the "Editor - Can…
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Login Report - out dated
As a Smartsheet system administrator, I noticed the Login Report is out dated and doesn't match up with the Seat Type Report [Last Login Date]. Is anyone else experiencing this issue?
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Admin Control: Turn on / off banner messages from Smartsheet
The recent SSO banner message has raised more questions / chaos for our company than it helped. Other banners also cause confusion. We should have an admin control to turn these on / off globally. A nice to have is a switch by message where we could turn on/off.
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Critical Directory Integration Updates
We want to let System Admins know of important updates to how Entra (formerly Azure AD) and Okta Directory Integration (DI) provisioning works for customers on Smartsheet user model plans. This change does not currently apply to Legacy plan customers, but will take effect upon migration to a User Model plan. We're sharing…
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[Critical Error] Owner of the sheet can't edit despite having a Business Plan Member seat
Hi, I’m the Owner of several sheets, but I’m currently being treated as a "Viewer" and cannot edit anything. The Issue: Even though my Seat type is correctly set to "Member (Paid)" (as shown in the attached screenshot), I have no editing rights. System Error: On the User Management page, multiple error messages saying "We…
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Sheet Access Report
Hello Smartsheet Gurus, I just pulled my Sheet Access Report and it's missing the Unique Key data point. Is anyone else seeing this when pulling the Sheet Access Report from the Admin Center?
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User Access Issue - Account Management
In Admin Center under "Seat Types and True-Up", we accidentally set a user to "No Access", so their name disappeared from the list of users. We need to get them back and can't see a way to do it. If we try to manually add the user, it says the user already exists. We tried to call support and they couldn't seem to help…
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Superuser administrator access
I'm the system administrator for several digital tools in my company's IT department - including Smartsheet. I am Core Product certified and have been the Smartsheet system admin since 2023. As I have taken on SysAdmin duties in other applications (such as Jira, Confluence, Bitbucket, qTest, Vera, Datadog, and other apps),…