-
How are users added to the User Management page of the Admin Center vs the user reports?
I have opened MULTIPLE Smartsheet support tickets (which have since been closed) and discussions with our account reps without success so I am hoping someone in the community can help me. Since November 2024, I have been trying understand the logic around how a user is added and removed on 3 user reports User Roles and…
-
Easier way to identify and transfer Premium App Assets from one user to another for System Admin
Currently there is no easy way to identify what premium app assets was created by the user who is leaving the company. (or left the company) System admin is not able to view assets created by the user for DataMesh Pivot Workapp System admin can view asset created by user but unable to transfer ownership: Data Shuttle Some…
-
Easy way to locate Premium App assets created by Deactivated User
I just had this case where the Calendar App Owner left the company a few months ago, and I had to transfer ownership. Before I could transfer the app's ownership, I had to locate the source sheet and share it with our System Admin account. As both a Plan Asset Admin and a System Admin, we must have a notification or an…
-
Security Score, now generally available!
March 26th, 2025 The Security Score helps SysAdmins assess and strengthen their Smartsheet security posture by providing a data-driven score based on implemented security capabilities. Rooted in industry best practices, the score includes a categorized policy breakdown and an intuitive metric to track security strength and…
-
Recent Feature Release Log in Admin Center
I would love for a panel in the Smartsheet Admin Center outlining any new feature releases, or at least a running log of feature updates that have been released. This could be a small, square widget displayed alongside user counts, or could be a larger module with a scrolling list at the bottom, but it would be cool to…
-
Authorization for Connected Users
There currently is not a way for System Admins to be notified of, and, approve or disapprove of a connected user in the Admin Center. Anyone that has an email on an approved domain has the ability to create a free account, whether they were authorized to or not, and becomes counted as a connected user for 365 days after…
-
Unable to Load Smartsheet Admin Portal
For about the past week, I cannot load the admin portal (https://admin.smartsheet.com). It says "Due to network connectivity or feature updates, Smartsheet is experiencing flow loading times." I've tried browser refresh and browser empty cache with hard reset. Same result. We are a new customer on a Business plan. When I…
-
Remove User API enhancements now generally available!
April 30th, 2025 SysAdmins using the Remove User API can now leverage enhanced API functionality to align with the updated Smartsheet governance framework. These updates ensure that removal of users adheres to plan-level security controls, reducing administrative complexity and improving compliance. Removing users from the…
-
Help Article updates - April 2025
Hello Community, We’ve published the following new content: Introduction to table view Large-scale sheets in table view Create, share, and apply custom themes to dashboards Admin Center: Understand your security score To view the entire catalog of help articles, visit the Help and Learning Center. Were the articles…
-
Deactivate and Reactivate API enhancements now generally available!
April 1st, 2025 SysAdmins using the Deactivate and Reactivate API can now leverage enhanced API functionality to align with the updated Smartsheet governance framework. These updates ensure that deactivation and reactivation of users adhere to plan-level security controls, reducing administrative complexity and improving…