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Enforcing MFA for all users (not only Members) and for all login methods?
We use Smartsheet for several of our clients. One of our clients has requested that we enforce multi-factor authentication (MFA) using an authenticator app such as Google Authenticator or Microsoft Authenticator. My colleague (our Smartsheet admin) enabled MFA in the admin settings, but we are running into two issues: Only…
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URGENT HELP NEEDED: Unable to sign in
Hi I made my subscription payment (Business) a while ago, got the receipt via email, and can see all my workspaces and objects, but surprisingly when I am clicking any sheet or report to open it, I am getting an error message (pls see attached screenshot). I signed out and signed in again, cleared the cache, restarted my…
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アカウント作成ができない
以下のエラーが発生するため、対処方法をお伺いしたいです。 ■エラーの流れ 「作成」ボタンを押下 ↓ メールアドレスを入力し「コードを送信」ボタンを押下 ↓ 確認コードを送信した旨の画面に遷移するが、「[!]Verification code requested - No account found」(※)という件名のメールが届いて確認コードが届かない。 ※こちらのメールにある「Create account」ボタンを押下しても無料お試しを開始の画面にループしてしまう。 よろしくお願いいたします。
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Desktop App to use system default browser for Authentication
The Smartsheet desktop app currently uses an embedded browser (WebView/WebView2) for authentication and does not support using the system browser for OIDC sign-in. This is why it fails Conditional Access policies that require device compliance or trusted client conditions. Please add support for launching authentication in…
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Allow for user or group-level Authentication methods
Greetings, We would like to submit an enhancement request to support user or group-level authentication methods. At the moment, we leverage both SAML and Smartsheet email/password for authentication into Smartsheet at Johns Hopkins. We are planning to convert over to SAML-only in the coming weeks, but have found that we…
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Can I get help getting my colleagues logged in?
We are new to SSgov and my colleagues get error messages when trying to log in. Specifically, they see the below attached images. I removed them as user and readded with no luck. What are some troubleshooting steps to help get them on the system?
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Bring back Login button for Published Items/reports
Hi Smartsheet Community, I wanted to share an issue I’ve encountered that may be affecting others as well. Recently, users who view published reports have been reaching out to me, concerned that they no longer have access. After investigating, I found that this issue occurs when users are not signed into Smartsheet.…
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Why do users with SSO via Entra need to keep signing in?
We use SSO via Entra for logging into SmartSheet. We are also integrating it into a web app. If you are signed in via SSO, either on your own or within the web app, and you close out the browser, than you need to click to sign in via SSO again. No other sites or web apps that use SSO do this. Is this a setting I am missing…
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Admin Center: Authentication Options Missing?
It seems in the ongoing effort to modernize this platform, Smartsheet has gutted a few options that were once available to Business Plan customers. I am refering to this article specifically: https://help.smartsheet.com/articles/2483289-manage-authentication-options. Now, that is all missing and I am directed to use the…
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Signing in with SSO
When signing in with single sign on, users should not be prompted to supply username or password. The app should go straight in. The current sign in process is confusing for new users.