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April 15th Smartsheet Service Event
Last weekend, we performed a datacenter fail-over exercise to validate our disaster recovery capabilities. As a result, today (Monday April 15th), some of our customers experienced application performance issues related to the core application, reporting, collaboration features, and workflow rules. Three of these issues…
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Setting Alerts At A Row Level Using A System Column
We are trying to set up the sheet so that when a particular task is checked off as "Received or Done" it sends an Alert to the correct team member. We have a systems column to allow us to set it up to be row specific to the task, but it isn't working. Please see the screenshot below. Thank you in advance for any help…
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Email message sent out of comments not working?
Hello there, Just curious if anyone else is experiencing this? A few people in my organization have mentioned that the email notifications they are sending out of their comments are simply not going through. When I tested it myself, I found that it's not working for me either. I ask to see if it's an internal problem for…
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Group Notification
Would like an update to the system. We would like to add a group (from our group management) to notifications. For instance, we have a work space that is shared to 23 people. It has 15 sheets so far in that work space. Its pretty time consuming to add each person on to the notification for when "something changes on the…
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Status Change if Column Checked
Hi everyone, I need some help with a formula that just doesn't want to work for me. Currently my status column changes according to the {Proof Approval - Kim} column. It works fine (formula shown below) Now I want to add on to this formula so, if the column {Out For Approval} is checked, I want the status to change from…
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Refresh icon/prompt now showing after a user saves new data
We have a Smartsheet that is worked on by several users at the same time. Sometimes two of them will enter a new line at the same time and only the data entered by the user who saved last will be visible. The easiest solution is to create a new line, immediately save, so the other party is forced to refresh his screen.…
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Document review/approval tracking
Interested to hear if anyone has setup a process in Smartsheet to track document review and approval. SOWs and Cost sheets need to be reviewed and approved by multiple people prior to being reviewed by the customer. I'd like to embed this process into an existing customer tracking smartsheet if I can but am undecided on…
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Approval requests not sending notifications
I noticed since a facelift of the Smartsheet interface yesterday that approval requests are not sending notifications. I've reviewed my alert rules, and tried different combinations, still no notifications get sent. Anyone else having the same issue?
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Submitting Forms During Maintenance?
When Smartsheet goes down next Sunday, will we still be able to submit update requests that had been sent out before the scheduled maintenance? I am scared of spending a lot of time filling out a form and having it go nowhere when I press submit. Asking about update requests specifically. Thank you
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Setting a sender out of the contact in the smartsheet
Hello, I am trying to use the smartsheet as a intake form to capture various requirements and make smartsheet to open tickets based on the needs to the corporate ticket system. the corporate ticket form is quite complex to navigate. the tickets are created via emails such as invoice@corporate.com etc. However I would like…
