Testing Workflows (Update Request Notifications)

jaquisha.redd64971 ✭✭✭
edited 12/09/19 in Smartsheet Basics


I am testing a WF and I am not receiving the notifications via email like I thought I should be.  I have attached screen shots of what I have set up.  While I am testing the update request action, I am the specified recipient for each of the actions.  Here is the process breakdown:

  • End Users fill out form and checks multiple boxes requesting access to different software applications.
  • Once submitted, Client services receives the Update request notification (1st screen shot, yes this one is working fine).
  • Client services updates the request by changing the status to: Client Services complete as well as some other items they check as complete.
  • Screen shot #2 shows that once the status is changed, and the condition that specific application check boxes are checked. I wanted an update request to go out to specific analysts to complete their setup of the new or existing employee.
  • As I am testing I am only receiving one notification of the first check box and no notification for the applications that were checked as well.

I wonder if this is not working because I am the specific analyst for all of the applications.  But again I am just testing.  

Any helpful advice is appreciated:)

Jaquisha Redd