-
Friendly Reminders
Hi there, I have two troubles with the tool, I hope you can help me and I'll grateful for that First: I'm automatizating my process with friendly reminders, but these one e-mails their looks like a spam e-mails, I mean, the vowels with tilde doesn't recognize it and show a question mark in that space, this action it's…
-
Row Id in email
Hi! I'm trying to generate custom PDFs with a specific template from a smartsheet row. The workflow currently uses an automation to send an email when the row is "done". Right now, that email contains the "Row Number" which is the only way to identify the row through the API (all the rest of the columns can be duplicate…
-
Assigning tasks to group contacts
I have created several contact groups in smartsheet for entire teams that need to work on certain tasks, only to realize that these groups are not automatically included in my contact directory within the sheet itself. Is there a way to assign a row to an entire contact group without adding each individual email to…
-
Conversation - information included when @mention
Hi all, Is there a way to include more information in the email alert when you @mention someone? For example - I have a To Do List that I want to ask a question of another staff member however when I @mention it to them the email that they receive only includes the name of my Worksheet and not say the "Task Name' which…
-
Update requests are not being received by team members
Update requests are not being received by team members who do not have full licenses. Do I need to let help desk know specific servers to whitelist?
-
adding email adress/people into contact group (issue)
Hello everyone. I often create contact group. I used to be able to put any email adress/people I wanted into these contact groups...until today. I created new group today, and for some reason, I sometimes get a message saying "you cannot add this user to this group". This message seems to happen only for specific people…
-
missing image links in alert someone automation email
Help, We are receiving these emails in outlook 365 with 3 issues see the screen shot below: This seems to be a link to the smartsheet that triggered the automation. Not having the image display looks poor and I do not want the link to the smartsheet on the email (I noticed that the request an approval automation emails…
-
Email from Rule
Hi everyone, I have a rule set up to send me an email whenever a row is added. I'm not sure why, but when the email comes through, the fields are highlighted in yellow. Is there a way that the information comes through without being highlighted? Is the rule correct? Attached are images of the email and the workflow. Thanks…
-
Automated Workflow Emails Look Like Span
Can I change the heading of an automated workflow email so it does not look so much like spam? I would prefer it to look like I sent the email and not the automated system.
-
Alerts and Actions not working
Hi, I have a sheet where the RYGG is automated based on the due date (overdue=red, due date +2=yellow, the rest=green). I then set up the alerts ("Send a notification") so when the status turns yellow one email goes out, and when it turns red, another one gets sent out. I've played around with this for a few days. I have…