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Strange INVALID VALUE error
Hi everyone, I've encountered a problem in Smartsheet that I tried solving for a long time without success. I was creating metrics for a sheet, and I made a bunch of summary fields that contained my formulas. They all worked as intended when I created them. About a month passed without anyone touching them, I went back to…
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INDEX COLLECT function returning #INCORRECT COLUMN VALUE
I have a sheet that contains the info of all of my employees which includes a column for their initials. The training department of my company has a sheet that I have view access to but not editor access. They track the qualification due date of all of my employees and I want to collect the due date on my employee info…
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Selected data cannot be charted - shouldn't be happening
I have a report that I want to use as a data source for a chart on a dashboard. The report has summaries and the required grouping so that the top-level row of data can be used for the chart. Even though there clearly is numerical data for a chart to be created (see below), I am getting the error - "Selected data cannot be…
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Dynamic View in WorkApps Error
As of this morning when trying to load up a dynamic view in the workapps on Iphone, in error is displayed at the top of screen stating: "Unexpected input on Byte 1". This is happening with multiple users including myself. I have tried different dynamic views with different data and are getting the same results.
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Email Error
I have an automation set up so when a certain column is checked it will generate a document via DocuSign. It worked perfectly and now suddenly I keep getting the same error. I have scrapped the automation and started over making sure everything is set up correctly but still get the same error: The email for "Doctor Email"…
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Pivot App is not recognizing the Contact Columns
We had a lot of pivot tables built from Contact columns but all were showing blank now, when I test manually by creating a new pivots I see contacts columns were not recognizing in the pivot apps, all summaries were grouped under the Blank row. Here is my example eCOA Implementation PM is a contact column and have lot of…
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Cannot renew my Smartsheet Business plan!
Hi It's been well over an hour and every time I try renewing my Smartsheet Business plan, the following error message appears "Sorry we ran into an error" I tried renewing my plan using different payment methods but nothing worked. Can someone please help? All my work is stuck because of this non-sense experience. Thanks
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Unable to Access WorkSheet
Last night, everything was functioning perfectly while I was working on a sheet. However, this morning, I'm encountering an error message (Error 48) whenever I try to open the sheet. It's visible in the folder, the error persists on different devices and platforms. If anyone in the community has experienced a similar issue…
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Metrics Sheet - Restrictions
I cannot for the life of me recall how I set up metrics sheets when I was at my previous company! My circumstance is that I have approx. 150 TDLs (they are like account #s), each with their own sheet in Smartsheet. And I need to count certain columns. They would be like doing a COUNTIF within Excel. The top screenshot is…
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Formula & Placement for Automating Status based on End Date
Hello Smartsheeters! I would so appreciate your help with this - I'm watching all the videos/reading the help articles, but I'm still not getting it! Goal: Automate Status column updating When the Status of a task is not changed to 'Complete' one day after the row's 'End/Due Date,' I want the Status to change to 'At Risk.'…