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How to get support on a Pro plan
After having been an advanced business account user for a long period I took a rest from Smartsheet and cancelled my account. Recently, I signed up again as a single Pro user, paying annually in advance, which ought to provide web-based ticketing support. Unfortunately, Smartsheet fails to recognise ownership of my account…
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Options to display all formulas/functions in a sheet
Hi Community, I am a new user and would like to know if there is a way to view the formulas/functions within a sheet either as an ad hoc toggle on/off feature/shortcut or by leveraging the report builder. I understand that we could copy the formula/function body as text to a hidden column for reference or reporting.…
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Assigning numeric values to drop down menu options
I want to assign a unique numeric value to each of the options in a drop down menu column, and have that numeric value display in an adjacent cell. Drop down menu options in each cell are: Needs Contributor Contributor Reviewing Ready for Production If 'Needs Contributor,' is chosen, then adjacent cell is populated '1' If…
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Can't see check boxes or symbols. PLEASE HELP!!
Hello, I hope someone out there can help. For some reason today I can't see the checkboxes on my sheet or the symbols when editing the column type. I can't see the symbols on the sheet or in the dialog box that pops up when trying to change the symbol type. I can see symbols in columns on an old sheet where the column was…
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Kanban board setup
We started moving towards using Kanban boards and have set up lanes vertically. But how do we add horizontal lanes to support a true Kanban board? Also add a yes vote to setting WIP limits.
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Legal case management
Hello community. I'm fairly new to Smartsheetm, but I've seen enough demos to know I'd really like to learn how to use it. Seems like it can do what I need but I'd like to ask those with more experience. Is anyone here using it a law firm environment in lieu of a case management system? That's what I'm hoping to do,…
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What's the best tool to track simple request that comes to our legal office?
I work for a government agency and I'm in charge of tracking questions that come to our office, like what the question is, the topic, who is handling it, date of request and date completed, how much time it took (e.g., 15 minutes or 2 hours). Then maybe create reports on the type of questions that came in, how many request…
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About product (Smartsheet Business plan)
Describe any audit trails that are in place to monitor who is accessing which data? How long the logs are stored? How quickly could Smartsheet restore users data (without alteration) from a back-up if Smartsheet suffered a major data loss? What is Smartsheet RTO and RPO please? Please provide details of any exclusions to…
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Data retention polices
How long the logs are stored for Smartsheet Business Plan? How quickly could you restore our data (without alteration) from a back-up if you suffered a major data loss? What is Smartsheet RTO and RPO ?
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Email Alerts for Multiple Rows, Individually
Is there a way or setting where I can control how email alerts are sent when multiple rows match the criteria? For a while, even if multiple rows matched the criteria, we would always get individual emails/alerts for each row. (i.e. 6 row match criteria = 6 emails). However, after the recent update, I now only get 1 email…