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Smartsheet indicates that it's read only until paid upgrade. I'm on the PRO plan.
Hello, I've been a Smartsheet user for many years and just this week, Smartsheet is indicated that "your sheet is read only until a paid upgrade". I renewed this past January on a yearly PRO plan. I've tried opening in 'incognito mode' and logging in which resolved the issue one time only. Has anyone experienced this and…
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Seat Request is here!
February 12, 2026 Today we’re introducing a Seat Request feature that gives users a clear way to request elevated access. This feature also lets Smartsheet System Admins maintain full control and get time back thanks to two streamlined approval workflow options: Option 1: Native Seat Request – Users can submit Member seat…
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My boss is trying to transfer/send me their license, but it wont show up in my inbox. Any ideas?
Hello Smartsheet world. My supervisor is tragically leaving me before she was able to get another license for our team. She is trying to forward me the license itself but it is not showing up in my inbox, has anyone run into this before? thanks so much.
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Turning OFF Request for Smartsheet license emails to System Admins
We are currently on the legacy collaborator plan. A few weeks ago, we suddenly started getting "Request for Smartsheet license" emails. It seems as if users are able to request a license through the application. We have Account Discovery turned OFF and our Custom Upgrade Screen is NOT Enabled and there is no link to a…
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Merged: Asset Sharing should default to View, not Edit
This discussion has been merged.
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Is there a cost to add an external user to a sheet?
Is there a cost to share a sheet with Editor access to an external user, who is not part of our organization, if they already have a Smartsheet license?
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Renew the License
I have an urgent problem. Hope to get an answer soon I am planning to renew Smartsheet license. My company's payment process is to have PO and invoice before paying? Can I get the PO and invoice from Smartsheet before payment?
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Resource Management by Smartsheet -- Good for Small Business?
Hello! I am helping a small high-end contractor optimize his business use of Smartsheet. His organization has a Business plan. He would like to be better able to track workloads of his organization week-to-week & also highlight when subs are overallocated. Wondering if RM is a good option (or if it would be overkill). His…
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ServiceNow SaaS licensing integration with Smartsheet
Hello Community, We have successfully established the connection with ServiceNow. However, when attempting to pull user subscriptions from Smartsheet, we encountered an issue where only some users' subscriptions were retrieved, not all. Subsequently, an error occurred indicating:{"errorCode":1013,"message":"The operation…