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Users lost Member status and cannot be reassigned (Active but not visible in seat allocation)
Hi all, I’m facing a rather odd issue and wanted to check if anyone has experienced something similar. For about a month now, we have several users who are still present in User Roles and Reports and appear as Active, but have lost their Member status. The problem is: I cannot reassign them as Members from User Roles and…
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Workspace Management: restrict creation
In an effort to manage our teams and to keep their projects grouped together, we have individual workspaces for each department. We want these users to have a license so they can create and manage their projects accordingly; however, we do not want them to have the ability to create ad hoc workspaces that our PMO or…
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Smartsheet indicates that it's read only until paid upgrade. I'm on the PRO plan.
Hello, I've been a Smartsheet user for many years and just this week, Smartsheet is indicated that "your sheet is read only until a paid upgrade". I renewed this past January on a yearly PRO plan. I've tried opening in 'incognito mode' and logging in which resolved the issue one time only. Has anyone experienced this and…
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New license model query
Our organisation uses Smartsheet on projects with our clients. The beauty of Smartsheet is (was) that we could collaborate on things with any number of people without the clients having to worry about additional license costs. We, as owners of the project (smartsheet) resources, have full paid licences. I need to clarify…
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1st True up experience and challenges
We are going through our 1st true up and the number of members we need is drastically lower than what Smartsheet's had indicated we needed under our annual agreement. Unfortunately, we can only "True Up" and can't "True Down". Anyone else experiencing similar issues? Bit frustrated as we seem to have over paid for what we…
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My boss is trying to transfer/send me their license, but it wont show up in my inbox. Any ideas?
Hello Smartsheet world. My supervisor is tragically leaving me before she was able to get another license for our team. She is trying to forward me the license itself but it is not showing up in my inbox, has anyone run into this before? thanks so much.
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I shared my sheets from personal account to my business account and now they won't un-link
Hi, I'm hoping someone has done the same thing and can help me figure out what to do :) When I joined my current company, they did not use SmartSheet. I have my own personal Smartsheet account, that is linked to my email address, and I pay for it annually. I have templates and dashboards created and I started creating some…
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New USM Alternative
I think I'm not alone when I say that the new USM roll-out has been nothing short of a nightmare. aside from the technical issues plaguing the Admin side of things, which I know you are working on, the model itself is simply ridiculous. It is difficult to manage and takes control over who gets a license and who doesn't…
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Legacy Plan Changes Allowing External Users Able to Create Assets
Hi - can someone help me understand or get caught up on the changes to user capabilities under the legacy plan? I've opened up a support ticket about this. I took over as the System Admin last year. In trying to clean up our user list, I discovered an external user on our User Type report but NOT on the User Management…