-
Collections not available to enterprise user on multi year contract
Hello, Our organization is on a Enterprise multi-year contract that is not on the "new user licensing model". I am an EAP user and have lost access to Collections and File Library and I understand we will not receive any of the new updates unless we switch to the new user licensing plan. What is Smartsheet doing to provide…
-
Impossible to fill a form - paid plans problem
Good morning, I recently changed the owner of our paid plans but, since then if someone try to fill the form, receive an error message: "Sorry, you cannot access this form because it was published as part of a free or trial account" We obviously have a currently valid paid plans "Business". What's happened? Thank in…
-
Can't share info on mobile device via Dynamic View OR Workapps?? what is the solution then?!
SO we can't share via reports unless we add all users to the sheet. SO we buy dynamic view and enterprise licensing and add our dynamic views to a dashboard and share the published dashboard. SWEET, wrong. Now we can't use dynamic view when viewing the data by mobile devices (and that is our whole point- easier access/view…
-
Can user WITHOUT a license who has Sheet permissions set to 'Editor-Can Share', share a Sheet
I have a consultant, who does not have a license, who I gave Sheet permissions 'Editor-Can Share'. They attempted to share the Sheet and received an error message saying that they do not have "sufficient permission to modify sharing on this item". As far as I can see they have permissions, so I don't know why they are…
-
Preparing for New User Subscription Model
May I get my understanding clarified please? If someone is on the legacy Business Plan model with let say 15 paid licenses, but they share their sheets with 50 Editors (currently free collaborators (using same email domain)). When they renew they will need to renew at 65 Licenses? Is this correct? If, lets say 25 of those…
-
Reporting on License Changes
I'm hoping we'll eventually be able to run more detailed licensing reports through the admin center. It would be extremely helpful to have data on when licenses are assigned/removed from users and by whom to make sure that processes are being followed and pinpoint changes/errors.
-
System Admin: Power for Info Gov?
Hello, As a System Admin, I have to check User Sheet Access and User Type reports often to ensure my users (3k+) are utilizing the system in accordance with our company regulations. I would love a feature that will allow me to mark certain sheets, reports, and dashboards with feedback without having to download every sheet…
-
Workspace Management: restrict creation
In an effort to manage our teams and to keep their projects grouped together, we have individual workspaces for each department. We want these users to have a license so they can create and manage their projects accordingly; however, we do not want them to have the ability to create ad hoc workspaces that our PMO or…
-
View owned items before removing a license
I need to remove a license from a user and when I do I'm asked if I want to transfer all their owned items to a new user. How do I see what items they own? I've downloaded the Sheet Access Report and this user doesn't show up anywhere in the "Owners" column. Thanks. Bart
-
Filtering a sheet through a workapp lens.
I have a sheet shared to my workapp. My team is noticing they cannot do a filtered view when referencing this sheet on the workapp. Is there a way we can udpate this? Do I need to reattach this as a report or dynamic view, and if I do that can my team still make live edits to the sheet?
