Impossible to fill a form - paid plans problem
Good morning,
I recently changed the owner of our paid plans but, since then if someone try to fill the form, receive an error message: "Sorry, you cannot access this form because it was published as part of a free or trial account"
We obviously have a currently valid paid plans "Business".
What's happened? Thank in advance for your answedrs
Enrico
Answers
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Hi @enricolupo
I hope you're well and safe!
Strange!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Have you confirmed that the sheet ownership was definitely transferred? If so, have you tried duplicating the form on the sheet and then deleting the old one (maybe there was just a latent bug in there somewhere)?
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Having the same issue. Business plan. Have been using forms for ages. Form was fine and then all of a sudden some people are getting that message when trying to fill it out. Submitted a ticket but response is very
slow.
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