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How to get the same name from two different sheets to populate a third cell based off their response
I have a sheet (Sheet 1) that is being populated with a person's information after they fill out a form. Smartsheet then sends out an email to that person through a workflow to follow-up with them. The email contains a smartsheet form that allows the person to put their name and follow-up answer. This is populating Sheet…
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Is there a class/how to guide someone would suggest when using the policy template?
I am new to Smartsheet, but catch on pretty quickly. I did not find anything in the university.
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RACI Template in SS?
Hi, does anyone know if SS has a RACI template available? I thought it did but in searching don't see anything. Thank you!
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Reports: sharing requirements to @mention in comments
I often run reports to gather specific teams' data across multiple schedules into one easy-to-access place. I realized recently that report users cannot @mention people in comments, even if those people are shared to the base sheet being pulled into the report. Instead, the @mention must also be shared to the report. I…
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Complaints - Where to complain.
Hi Does anyone know how to lodge a complaint concern poor customer/support service? This is what I am getting from SS support. The Smartsheet website is the only website that cannot be accessed from my organisation. "Your IT department should be able to troubleshoot and resolve. Restarting the router should assist, but…
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Report builder - Collapse and Expand Rows
Hi, Is there a way to expand and collapse rows in the report builder just like the functionality that the sheets have? I want to be able to display in my project dashboard the same view that from the project sheet but unable to do so because I need to create it in the report builder first so I could display it in my…
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Digital Signature
Hi all, I've searched for this topic, but i could not find directly what i was looking for. Is there on Smartsheet any functionality for digital signature that doesn't require pairing our service with another software? All the solutions i saw were about using another software to do it, but those were from 2017. I am just…
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#NO MATCH result with INDEX/MATCH formula referencing Auto-Number/System
I use the INDEX/MATCH formula across many of my sheets for many years. This is the first year I've encountered this issue: my formula is indexing information referencing an auto-number system column type. We generate 3-digit "reference IDs" in this auto-number column to make it easy to index information for that respective…
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Technical Issues with Formulas in Smartsheet
I am currently experiencing significant technical issues with complex formulas in my Smartsheet. The formulas are extensive and connect multiple sheets, each containing over 3000 rows. Unfortunately, I am receiving error messages indicating that the formulas are unable to access all the rows, and I am also encountering…
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When I upgraded from a trial account to a paid 'Pro' account I lost access to certain functions.
Hello, I recently upgraded my account from a trial to a Pro account and I am unable to do certain things. I am able to click 'Add column right' or 'Add column left' but not actually able to add a column. Additionally, certain functions are greyed out, such as 'delete column' and 'rename column'. I checked and I am still…
