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The email sent to users when they check the box of "send me a copy of my responses" in Approval Requests includes a link to the internal sheet which doesn't make sense and is confusing to external users who may not have access or full context to Smartsheet.
I really hope Smartsheet can consider a feature enhancement to allow the removal of that "send me a copy of my responses" option in approval request, similar to the forms. Thanks!
Here is a recent discussion related to this idea:
We would also like to be able to disable the "Send me a copy" button. When checked by the survey user, this email response adds a link to the actual document, with an invitation to have access. Our users are confused by this - they are under the impression that this email is the final result in the process, when the actual process generates an email back to them with a dynamic file link, containing needed documents for our anniversary program. Hoping this nudge helps SmartSheet in deciding to make this change.
This is a concern for us too, and a source of confusion for our users.
When the user selects "Send me a copy of my response", they receive an email including details about the underlying sheet and row that was modified, including a link to the underlying sheet. This occurs even if the user does not have access to the underlying sheet (e.g., an external user.)
This introduces uncertainty and confusion, exposing the user to concepts and details that are outside of their workflow. This is also an issue for internal users that may have access to the underlying sheet, but never interact with it directly (as their workflow uses Reports and Dashboards.)
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