Row Link not scrolling to row

Question

Recently, (as it used to work), when I follow the Row Actions / Properties / Row Link URL, the URL is overridden. I would follow a link like: https://app.smartsheet.com/sheets/[REDACTED SHEET ID]?rowId=[REDACTED ROW ID]

Will convert to: "https://app.smartsheet.com/sheets/[REDACTED SHEET ID]?view=grid"

And the screen is displaying Row 1, and not scrolling to the correct row.

Does anyone know the reason, or have debugging suggestions?

DustinSimoncic · Answer

Thank you for investigating this with me. I will inquire with our IT about any redirection parameters they may have set up.

Adrien Leduc · Answer

Sorry I don't think I can help further, unless you have some company IT parameters that interfere with redirection, I don't know what's happening.

As for the properties context, maybe it's because it's not exactly the same menu? but there is an equivalent in table view called row properties. You have to right-click on the left part of the row.

I am also signing in with email and password and I'm on eu instance, but I doubt that's part of the issue. If Smartsheet logs you out regularly, that might not be normal, I would check with your IT before Smartsheet though.

DustinSimoncic · Answer

Adrien,

Thank you for taking the time to respond to my question. Taking your advise, I tried to follow the rowId link on Edge and Chrome, both regular and private windows with no extensions. I also tried different permutations of the parameters: ?view=grid&rowId=[…],   ?rowId=[…]&view=grid,  ?rowId=[…]&newview=true. None of them worked.

I noticed some other items that may be relevant. In the New(table)view, the rightclick / properties context menu was removed. Is SmartSheet actually moving away from the rowId query function?

Also, could our sign in methods be affecting this testing? I need to sign in using email & password, which is seeming to also struggle remembering that I am signed in.