Connect with peers, share your expertise, and inspire what’s next in Smartsheet — from proven practices to practical how-to insights from fellow users and product experts.
Sign in to join the conversation:
hi
I'm trying to add a new user, it says that the email is already attached to my account but I can't find it in the users' list.
Any idea ?
you probably added the user as a personal contact instead of an account one. That is a mistake I have made many times before.
I checked, that's not the case.
Hi,
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
It may also be that the user has already another account (sometimes established when opening a free trial account).
As the user to delete his account and try again.
See the option here to use a 3 email approach (method 1) to remove your email and then link it to the account you want it on.
https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account?source=apphelpicon#Cant_Add_Error
I am currently setting up an automation for people to get notified through their email, when they are prompted. But is there a way that they can reply in the email of a comment that will then go to the specific sheet. This way they do not have access to the sheet, but can just comment through email with updates?
Is there a way to revert to the old dashboard look and feel. The new dashboards do not look good at all. There is no way of knowing if there are additional items in the widgets until you scroll over one to learn there is more to it since the vertical bar doesn't show. We have hundreds of dashboards and they will all need…
When i try to send or print the timeline view instead of showing the progression bars like they do on the screen it only send the data entered and not a graph type view to print. Is there a way to do this. I am using a mac platform if that helps.
