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It seems service is restored? Is it stable? The Status page has not been updated and my email to the support center hasn't been answered yet.....but I am able to log back in. Is there any news on the root cause. This caused a huge impact to getting work done today in the system and I wasted a lot of my time on the help desk with my internal security team. I'd like to pass along the resolution so they can close my internal ticket.
While the status site says the issue is resolved I am continuing to get "an error has occurred in the application" which makes me think it is not yet stable.
Hi Ilene,
We identified the cause of this issue around 10am (Pacific time), then implemented an update. After the update, the app was still experiencing issues — and our engineers implemented a series of updates. As of 1:34pm (Pacific) we're seeing restoration of Smartsheet.
If you're still seeing these types of error messages in the app, please reach out to our Support team and we'll escalate.
Thank you for your patience!
I'm having issues accessing Smartsheet in both the desktop app and web browser and continually get the below error message…I need to refresh multiple times to get it to work. And sometimes it works and sometimes it doesnt:
This just started today… For some reason, I can no longer edit fields in my Smartsheet. One I'm the owner of. I do see an icon in the upper right that says "Comment Only", but can't figure out how to change it. Here a screenshot of what I am seeing:
Hello , I have a group of cells that have been deleted by accident with saved attachments . all bulk deleted from the same sheet. Is there any way to recover them ?
