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I can't receive smartsheet notifications to my protonmail account. Does anyone else have this problem?
Hello,
I'd suggest adding the following relays to your organization's trusted sender list:
If you're still not receiving automated messages, please reach out to our Support team and they can troubleshoot further with you.
Smartsheet intentionally blocks the domain protonmail.com by design. I am having trouble even getting my new account set up because I can't receive the confirmation e-mail at my Protonmail address. I opened a support ticket and this was their response:
"Upon checking our documentation as of 1/25/2021, we have confirmed with the product team that protonmail.com is blocked by design. With that being said, users with a protonmail.com email address, will not receive automated emails from Smartsheet. This includes automation, share sheet, at_mention, sign-up confirmation, password resets, and more."
I've made an enhancement request that Protonmail users be allowed to create a Smartsheet account. I don't understand why they block that domain?
Is Smartsheet blocking proton.me?
We are experiencing individuals with proton.me who check "Send me a copy of my responses." on our Smartsheet forms are not receiving the email response. The emails are not getting sent to their SPAM folders. Even having them add forms@app.smartsheet.com to their allowed lists doesn't help. With the growing number of people using proton.me, this is very frustrating.
Any way around this?
Hello, smarter friends: I'm trying to learn how to utilize automations to move certain rows to new sheets in order to explore if my larger/longer ranging goal is possible. Where I'm Currently Stuck: I can't even figure out how to create functional auto to send a row to a basic sheet. That is my immediate need. But if…
I'm having issues accessing Smartsheet in both the desktop app and web browser and continually get the below error message…I need to refresh multiple times to get it to work. And sometimes it works and sometimes it doesnt:
This just started today… For some reason, I can no longer edit fields in my Smartsheet. One I'm the owner of. I do see an icon in the upper right that says "Comment Only", but can't figure out how to change it. Here a screenshot of what I am seeing:
