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We are getting an error message when trying to add a licensed user. Says that email is already associated with another account. She is a new agency employee with a new email. She has never used Smartsheets before. We checked with our IT department and they did not add her.
Any thoughts?
Hi Longina,
This help article will probably help: https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account#Cant_Add_Error
Did that work?
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
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