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Since Monday (6/14/2021) we have not been able to submit forms to our critical sheet. I have 3 cases with smartsheet and they have not responded. Does anyone have a more direct way to get in touch with support?
Case number: 04735933
Case number: 04738520
Case number: 04741529
Hi @Allison Jones
I hope you are fine, please found in the following link Contact Smartsheet details. i hope it will help you.
10500 NE 8th St, Suite 1300
Bellevue, WA 98004-4357 USA
425-324-2360
179 Lincoln St #200
Boston, MA 02111 USA
Quartermile 3, Level 4
10 Nightingale Way
Edinburgh, EH3 9EG
133 Houndsditch, 4th Floor
London, EC3A 7BX, UK
+44 (20) 39001410
Level 16, 9 Hunter Street
Sydney NSW 2000
+61 (2) 90558255
Yes - thats the sales team. I have submitted a support ticket multiple times over the last 4 days.
I hope you're well and safe!
What Smartsheet plan do you have? If you check your account, there might be a specific support number you can call.
What happens? Do you get an error message?
Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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