Automations

We are getting duplicate notifications from our automations. These automations have been in place for over three years and have never done this before. There have been no changes made to any of them. This is happening on a variety of sheets and a variety of automations. It started sometime about mid August. Is anyone else…

I've been running the 'record a date' automation for a while on a sheet that the trigger is when rows are added and the created date/time (system column) changes to anything (this is triggered by a form submission). Just this week I've noticed that it's recording the date for the previous day, if it's before 12pm (midday).…

I have a sheet designed to assign submitted form information for review on a rotating basis between 3 people. That’s all working fine. The issue I’m having is that if a form is resubmitted for secondary review, I need it to assign to the original person and not fall into the rotation. So find any duplicates in a column…

Hi good afternoon, Community Members, I need some help please. I have an issue with my Health Formula. Here are some of the concerns: I have Red tasks, but they do not affect the timeline. Actual completion is ahead of Expected %, but Health is Red. An activity is Yellow when it should be Green. One delayed task makes the…

Warning! On approximately 8/13/26 ALERT automation in TEMPLATES that uses "“Send to specific people” no longer works. It will break when the template is used. (It may not break immediately on the first use of the template, but it will break.) Smartsheet has declared that although this has been working for years, it is now…

We are trying to automate the population of image thumbnails into a Smartsheet sheet containing approximately 1,885 asset records. Current setup: - Each row contains a unique Asset ID (e.g. ID-01897) - We have a matching image file for every Asset ID (ID-01897.jpg, ID-01896.jpg, etc.) - Images already exist locally and can…

Hi, I have a Workbook. It is a tracker. I need to add a time value in hh:mm in a start time column, this is triggered by another column entry. Then I need the the time value in the stop time column, this is triggered by a value in another column. Then I need the total hours hh:mm stop time - start time. I can do it in…

When selecting attachments for an Automation Workflow, we should have the option to include all the attachments in the notification email instead of sending only the last attachment if it was attached after the last save of the sheet.

Since approximately 14 hours ago, no users in our organization have been receiving Smartsheet notifications. The issue affects: Approval requests Update requests Automated alerts Reminders Email notifications In-app notifications We have tested workflows that have been working correctly for months, as well as newly created…

I saved a sheet as new, in a new workspace, and my automation is working differently on the original sheet vs the Newley created sheet. The automation is exactly the same (Send x row in an email with x specific columns to x person) When I do it on the original sheet it gives me the full row horizontal view that is neigh…