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Repeated 1,500 cell changes in event log without making any deliberate changes
Hi everyone, I'm investigating an odd pattern in one of our Smartsheet sheets and would appreciate a second set of eyes. What we're seeing We've noticed several Activity Log entries showing approximately 1,500 cells changed at a time. In multiple instances, the activity appears to be associated with the same 2 users, one…
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Record A Date Automation Failing Constantly
I have a very automation heavy sheet (60+ automated workflows) that is used to fill in a multi-department collaborative form (pdf). From a logic/programming perspective the automation should run correctly, and it does work most of the time, but occasionally simple automations will become invalid. Sometimes it can go…
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How to Set up so Formula's Don't Autofill
I created a SmartSheet that has various formulas based on the task and its deadline. When a new entry is added, the formula autofills, which we don't want. The preference would be to have it blank so that when the admin in charge of managing the sheet goes into it, they know its a new entry and they need to add the…
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How are you using Smartsheet's API with the Claude connector integration?
I'm curious to see how others are utilizing Claude Coworks, automations and reviews or otherwise with their Smartsheet in order to work more efficiently alongside the capabilities Smartsheet already houses. I know the answer possibilities are never-ending, so I'm really excited to hear what magic you've all been able to…
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Smartsheet Now Adding Date Stamps when Fields are Blank
Smartsheet just started adding date stamps when fields are blank. As far as I can tell, this started around August 3, 2026. I have several sheets set to date stamp based on when another field is changed to any value. For example, on one sheet the Trigger is "When rows are added or changed", when BPO# changes to any value.…
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Automated Workflow Date Condition Logic
Hello, I am trying to create multiple email update requests where the email gets sent 14 days after a response due date is past then a follow up email 14 days after that if the fields don't get updated. Following a escalation email send to management an additional 7 days later. What I'm a little confused on is the the…
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Approval Request Auto-Denying After 3 Days
I was wondering if this was actually happening or if something weird was going on with my automation. But, after 3 days, my approval requests will auto-deny and wreck my workflow, marking things as denied, even when I haven't gotten to them yet. I have a formula and a helper column that documents when an approval has gone…
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"Request an Update" Automation Errors
For some reason, when non-licensed contact users are sent fields to update via the "Request an Update" automation they are now prompted to get a Smartsheet license. We've gotten several complaints from customers, and our data is being negatively impacted as a result. This is a new error that seems to align with the roll…
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503 & 504 Errors in console when making API Requests Sheets.delete_rows
Hi We have a few automated python scripts that run on a VM at different cadences, typically every 8-12 hours. One of the functions of these scripts is to delete all the rows in specific sheets. This is done by iterating over the sheet in chunks of 70 rows at a time, and then calling …Sheets.delete_rows(…), etc. Lately, we…
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How to check if an alert from an automation (that is NOT an update request) was sent?
Is there a way to check or confirm if an alert from an automation was sent? I have an automation right now that records a date, and then another automation that sends an alert with a message out once that date is recorded. That alert is NOT an update request, it just contains a message. (It doesn't need to be an update…