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Has anyone had luck using a BrightSign player to show live dashboards? I have been trying to use a series 5 brightsign to show our dashboard, however the screen just gives a connectivity error from SmartSheets (See attached).

I'm using the Publishing Link generated from the dashboard. The link is sharable to anyone who receives it, so no account needed. I tested that from another computer using Chrome and my phone.

It's worth noting that brightsign uses Chromium to display webpages, so it should react similar to Chrome when rendering the HTML file. It's also worth mentioning that I'm able to reach any other website including SmartSheet.com via the same methods as the Dashboard link. The only issue I have otherwise, is not being able to log in with my Smartsheet Credentials when using the BrightSign. Again, I think it's a chromium issue, but want to be sure. Any thoughts!?

You could create a second sheet. and use automation that moves the row to the second sheet once the form has been completed. OR you can share the form with out sharing the sheet.

I'm just curious if anyone has gone through the True-Up process yet and experienced any of the issues that we are finding. We renewed in January under the new plan and our True Up is a couple weeks out.

I've been attempting to clean up our list of provisional members because it seems Smartsheet brought over every user who has ever been on our account over the past 7 years whether they are currently an employee or not, licensed or not, or even still on our account.

I have found users on the True Up page:

• Who haven't been on our account in years.
• Users who I remove access because they do not work here, only to find them back as provisional members the next day.
• Users who I downgrade to Viewer one day, who are back to Provisional Members the next and have not ever logged in.
• Users on the True Up page who are not found on the User Roles and Reports page
• etc……

I will do a clean-up one afternoon and get the true up close to our paid member amount and the next morning it is like the system just resets it all back to the way it was previously.

I've opened a case but I am curious if others have had similar issues and how did you resolve them? It is very frustrating.

Happy to help!

Yes, and usually, it shouldn't take three weeks, but it could be now after the acquisition, so hopefully, it gets better soon.

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Yes, I'd recommend sending another email/support case to get the information about who your contacts are.
(It's not available anywhere else)

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Awesome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!