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This new subscription model has been nothing short of a nightmare and has lacked transparency to say the least. This seems like some bean counter's brilliant idea w/o any consideration for their customer base. And I'm an accountant (bean counter) btw, so I can say that. This change has been forced upon us and is a clear money grab, not to mention has required tons of our time as customers to try and figure this thing out.

Smartsheet is supposed to (or should) save us time, but clearly leadership has lost sight of who made them rich (their customers) and they don't care that this new model is not only costing us more money, but has ALSO cost us mega tons of time trying to figure this stupid thing out (and maintain it so we're not over billed automatically), when the former system was actually working just fine. Just fine for us as customers, who Smartsheet should be serving, but apparently it was not serving leadership's pocket book, so now, we the customer are serving Smartsheet.

When paying for a product/service, it's should be a mutually beneficial proposition and this new subscription model is about the farthest thing from that! Can someone from Smartsheet actually explain to me why this change was made in the first place? And why was this change forced upon us without so much as even asking or polling us about user mgmt shortcomings?

Community;

I manage a process that injects a fairly high volume of rows into a sheet at least weekly. These rows are meant to be viewed by a sales team, annotated, acted on, and then archived. After about a month they lose all value (key data points are moved into our ERP or POS backend, depending on outcomes).

But the sheets quickly overfill, despite moving as many as possible from the active sheet to a secondary and tertiary set of sheets.

I need to automate deletion of the oldest rows. Any ideas?

dm