Lost of cell formatting (color, font type) in Alerts someone email


Dear users,

I found that the automatically generated table by Smartsheet and incorporated to email (generated as a part of Alert someone automation workflow) for some reason lost the formatting of cell, f.i. if on the original Smartsheet webpage the cell is colored in green and text is bold in email I see regular font and no color fill. However I found that sometime system is generated the email with saving of cell format, and if I directly send the row to the email (by clicking of three dots on the left side of row and "Send") the format remains in the email.

Could you please advise or guide how to save the original format of table in the generated email in the "Alert someone" workflow?

Regards, Pavel


  • RebSchr
    RebSchr ✭✭✭✭✭


    I have observed the same behavior with my automated workflows. I believe you would need to submit this as a request enhancement to preserve original formatting in automated alerts.

    Kind regards,

    Rebekah Schreader

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