Jira Connectors - has anyone successfully built a bi-directional Jira connector with Smartsheet?
I am trying to improve communications among several departments and trying to figure out the best way to do this. I've created the connector but am struggling as on the Jira side, there's no consistency for fields that are used, etc. If a ticket gets created (like for a new feature request) in Smartsheet that gets sent to Jira, I can get this to work just fine. The issue is when someone moves the ticket from Jira into its own project, the ticket becomes "lost." Is there a fix for this? Can anyone assist? Thank you!