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Jira Connector support for OAuth 2.0 now generally available
February 24, 2026 The Smartsheet Jira Connector now supports OAuth 2.0 authentication, aligning with Atlassian's latest security standards. This update brings enhanced security, a streamlined consent flow, and better compatibility with future Jira updates — so you can keep your integrations running smoothly and…
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Connector blocker limitations
Currently connectors (for my purposes referring to Jira connector) we have a huge limitation that only the person who created the workflow can edit it or troubleshoot it, considering how team generally function and what happens when someone leaves the company this creates unnecessary churn instead of having the workflows…
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Merged: Smartsheet JIRA Connector - Syncing Attachments
This discussion has been merged.
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Username from Jira being sent over to Smartsheet through the Connector as an ID rather than a name.
We use the Jira connector. One of our teams has an automation running in Jira that puts the most recent comment in a field called "Last Comment". This field is being synced through the connector so that it is one of the fields that displays in Smartsheet. They noticed that Jira is passing the Jira Account ID into…
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Jira Connector field sync error "Specify a valid value"
We have a Jira connector workflow set up that includes a dropdown field in Jira with a predefined set of values. The workflow is throwing an error when trying to populate the field in Jira with a value of "All - North America", but all of the other values work as expected, including another that is "All - UK". We've…
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Jira and Salesforce Connector User Access Error Message
October 09, 2025 With this release, any users who have the Jira Connector or Salesforce Connector purchased on their plan but do not have the user permissions needed to create a workflow will now see this message: “You are not authorized to perform this action. Please reach out to your Smartsheet System Admin to request…
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Jira and Salesforce Connector in the Integration Panel
August 28, 2025 This release adds the Jira and Salesforce Connector to the Integrations Panel in table view, providing an additional entry point into the Jira and Salesforce Connector. Users can now initiate the creation of Jira and Salesforce Connector workflows from the sheet through this interface, as well as seeing if…
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How to link and sync status where multiple smartsheet rows need to link to a single Jira ticket?
I have a sheet with stakeholder requirements for a software development project. The rows are the individual requirements. Our engineering teams are working in Jira so their work items are Jira tickets. I need to be able to sync the Jira ticket statuses to the relevant line item in Smartsheet. The status sync works fine…
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Jira Connector: sync fields that do not exist in all Jira asset types
We use the Jira Connector extensively and find it very useful in enhancing our productivity. One of the limitations we constantly run into it the inability to sync a field that does not exist in all Jira projects returned by our query. For example, we have a Top Level Project in Jira that we use for the highest level of…
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JIRA connector not loading list of smartsheets in the workflow
Hi Smartsheet Enthusiasts, Have you encountered this issue with JIRA connectors where the list of smartsheet don't load in the view when creating a workflow. This is a recurring issue for me and would appreciate a reason and solution if anyone has experienced this too. Thank you in advance.