New Comment/Attachment Alerts
I created a workflow to send a notification if a new comment or attachment is added to a ticket. We have a ticket "Requestor" and then an "Assigned To" user. I have the workflow alerting the Assigned To user a notification if a new comment/attachment is added to a ticket # (row).
Is there a way to filter or edit so that only new comments or attachments from the Requestor are alerted to the Assigned To, instead of all comments? Reason being, the Assigned To user will add comments to the ticket and doesn't have to necessarily be notified of his/her own comment.
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