Free users - account access blocked due to a billing issue

Nick Burrus
Nick Burrus ✭✭✭✭✭✭

Has anyone experienced this before? All of our unlicensed users, are now getting their account access is blocked due to a billing issue. But, our paid users can access.

We've had this happen to our corporate Smartsheet, and 1 of our clients so far. Pretty weird, makes me wonder if there's a restructuring how licenses work is happening?

Dr. St Nicholas Burrus DHA, PMP

I build Smartsheets for the US Government, State Government, and about a dozen of the US Fortune 100s.

Answers