I'm trying to set up an approval workflow for my intake system. For instance, Issue is submitted and worked. I want to notify the submitter that it's resolved and request them to approve/deny resolution. The problem I am running into is the ability to "auto remind" them of open approval request should they not respond in certain amount of time (example - 3 days). Even better if I could remind them 2nd time (say 7 days) for a response and indicate ticket closure by day 10 if no response. Anyone have a suggestion for how to set up the timed reminder to automate a notification?