Unable to re-comment on a Proof

BStump

I have a user that previously commented on a proof. But on going back in, he is no longer able to comment. The proof is still open, nor has the row been locked. But I, as the Author, can close and reopen the proof (and browser) and I can still respond to proof comments. Is there a bug that prevents a user from commenting, closing, and reopening to comment more?

Krissia B.

Hello @BStump

When you mean "proof is still open", do you mean the proof is "Incomplete"? When a proof is complete:

• No one can upload new versions, add, or edit comments.
• Only the Owner and Admins can delete comments. 
• Owners, Admins, and Editors can set the proof back to Incomplete.
  • NOTE: Do this to allow commenting or additional version uploads for the proof again.

If the issue still persists after confirming the above rules, I would recommend opening a Support Ticket https://help.smartsheet.com/contact so they can further investigate the issue.

Cheers,

Krissia

BStump

I think this was just a glitch in the matrix for that user. I and others were still able to add comments.

Andrée Starå

Hi @BStump

I hope you're well and safe!

Excellent! Glad it's working again!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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