CA not receiving notifications not being released at all, not working for runflow

SDC_dhhs

Our Contract Admin (CA) receives notifications for their monitors who have completed preliminary approvals for their agencies. We created automation where the CA would receive a notification when every monitor receives a submission. Workflow is not working, and CA isn't receiving email notifications but is receiving a few SS notifications. Please see the information below to see if there is any issue with the following automation.

Automation:

Andrée Starå

Hi @SDC_dhhs

I hope you're well and safe!

Does the CA get the other notifications as emails and Smartsheet notifications?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

SDC_dhhs

Hi, @Andrée Starå , My CA, receives a few notifications on the SS platform, not directly to their email; this is the main problem. Also, when she provided a screenshot, it wasn't consistent. 2 over the past couple of days, and the last notice was April 14th; that is not how it should be automated.