When rows Changed Workflow not firing, after other Workflow changes cell status

mthomas_beckman

Hello

I have an issue where one of my workflows will not fire off when another workflow updates the status.

Should it trigger my workflow, if another workflow updated a cell?

Genevieve P.

Hi @mthomas_beckman

Is there a reason why the trigger for both workflows can't be the same thing? Is it because in the first workflow you're assigning different values to the "Request Status" based on the DocuSign change?

If adjusting the trigger hasn't helped, it would be useful to see a screen capture of how each workflow is fully set up and an image of your sheet, but please block out sensitive data.

Cheers,

Genevieve

mthomas_beckman

I was able to resolve this issue, but disabling one of the workflow doing the status update, I've used the form to assign the first status, so that made so I didn't see a WF to just change the status.

Mike TV

@mthomas_beckman

It could be firing off the 2nd workflow before the first one has completely finished. Can you change the trigger from "When triggered" to "Hourly"?

mthomas_beckman

@Mike TV Thanks for the suggestion, but because I have an Approval process and change a cell, I cannot change to hourly.

Genevieve P.

Hi @mthomas_beckman

Is there a reason why the trigger for both workflows can't be the same thing? Is it because in the first workflow you're assigning different values to the "Request Status" based on the DocuSign change?

If adjusting the trigger hasn't helped, it would be useful to see a screen capture of how each workflow is fully set up and an image of your sheet, but please block out sensitive data.

Cheers,

Genevieve

mthomas_beckman

I was able to resolve this issue, but disabling one of the workflow doing the status update, I've used the form to assign the first status, so that made so I didn't see a WF to just change the status.